Mississauga, Ontario, Canada
As an Advanced Driver Education Instructor at FedEx Canada, I lead defensive driving training programs that enhance safety, reduce preventable collisions, and reinforce professional driving standards. Specializing in new hire orientation and remedial training, I deliver classroom instruction, in-vehicle coaching, and real-world hazard assessments to ensure drivers operate safely and efficiently. Key Responsibilities: ✅ Facilitating FedEx’s 3-Hour Defensive Driving Program, covering space & speed management, close-quarter maneuvering, and proactive collision avoidance. ✅ Conducting one-on-one check rides and performance evaluations for drivers returning after an incident. ✅ Teaching the DriveWise 6-Star Approach to Cooperative Driving, emphasizing pre-trip inspections, hazard perception, and risk management. ✅ Delivering scenario-based training to reinforce best practices. ✅ Assessing driver performance and providing targeted coaching to improve situational awareness, decision-making, and adherence to safety policies. ✅ Coaching drivers on safe backing, fixed object avoidance, and intersection navigation to minimize common fleet-related accidents. ✅ Partnering with FedEx safety leadership to analyze accident trends and refine training programs to reduce risk and improve efficiency. Success Highlights: 🚛 Led multiple incident-reduction initiatives, contributing to a measurable drop in preventable collisions. 📈 Strengthened compliance with Ontario’s Highway Traffic Act and FedEx's safety standards. 🏆 Recognized for excellence in driver coaching, fostering a culture of accountability and continuous improvement. I am passionate about empowering drivers with the skills, confidence, and mindset needed to navigate roads safely while upholding FedEx’s reputation for service excellence.
As a dedicated Courier at FedEx, I have successfully managed the delivery and pickup of packages for over six years, ensuring that each delivery meets our customers' time-specific commitments. My role involved taking meticulous inventory of packages and planning optimal delivery routes to maximize time and fuel efficiency while adhering to priority service requirements. Key responsibilities included: - Route Planning and Management: Strategically planning and executing delivery routes to ensure timely deliveries and pickups, consistently meeting customer expectations and maintaining service quality. - Communication and Problem-Solving: Proactively addressing any unforeseen issues by coordinating with my team and dispatchers to develop effective solutions, ensuring customer satisfaction and timely delivery. - Customer Service and Support: Leveraging extensive knowledge of company capabilities and limitations to assist customers in understanding their shipping options, and providing detailed explanations of required documentation for their shipments. - Regulatory Compliance: Staying current with import/export laws, rules, and regulations across all FedEx operating countries. Ensuring compliance with IATA guidelines and other governing bodies for the transportation of dangerous goods. - Documentation and Packaging: Verifying that all shipments, especially those containing dangerous goods, meet legal and regulatory requirements for packaging and documentation, ensuring safe and compliant transport. Throughout my tenure, I have demonstrated strong organizational skills, attention to detail, and a commitment to providing exceptional service. My in-depth knowledge of international shipping regulations and dedication to continuous learning have enabled me to excel in this role and support our customers effectively.