Marc Van Tongerloo

About

I am a driven service support professional with a baggage of IT tools who is committed to his promises. My experiences are:     ⮚ client centric and service oriented approach (SLA / KPI / P&L)     ⮚ solution driven     ⮚ acts as Single Point Of Contact (SPOC)     ⮚ open minded and well organised team player Languages: Dutch, English, French Trainings (HPE owned) followed:     ⮚ Project management fundamentals     ⮚ Presentation skills     ⮚ Account Support Management     ⮚ Working in and leading teams     ⮚ HPE hard- and software (no vaporware) Environment experience:     # IT environments supporting production, banking, medical and pharmaceutical industries.

Experience

• Retired at Home
  Jul 2024 - Present · 2 yrs

• Service Delivery Manager at NTT Ltd.
  Oct 2019 - Jul 2024 · 4 yrs 10 mos

• Service Delivery Manager at Dimension Data
  Feb 2019 - Jul 2024 · 5 yrs 6 mos

• Hewlett Packard Enterprise (16 yrs 1 mo)
  • EMEA Account Support and Delivery Manager
    Feb 2010 - Jul 2018 · 8 yrs 6 mos

        ⮚ Build & manage strong customer relationships     ⮚ Be the Single Point Of Contact for all client requests     ⮚ Develop & manage account service delivery plan (KPI and SLA)     ⮚ Contribute to strategic account plan     ⮚ Strive to customer satisfaction     ⮚ Be a trusted partner/advisor for the customer     ⮚ Be accountable for P&L

  • Storage technical consultant
    Jul 2002 - Feb 2010 · 7 yrs 8 mos

        ⮚ implementation and maintenance of HP storage solutions and SAN     ⮚ system event monitoring     ⮚ consultancy for backup solutions using Data Protector

• Technical Consultant at Compaq Computer Corporation
  Oct 1998 - Jul 2002 · 3 yrs 10 mos

      ⮚ UNIX clustering projects     ⮚ Backup projects using Data Protector software     ⮚ Storage and SAN implementation and management     ⮚ Disaster / recovery projects