British Columbia, Canada
Experienced Customer Experience leader with a proven track record in high-growth SaaS. Strong knowledge of leadership, operations, customer service, and knowledge management.
In charge of Workforce Management, Knowledge Management (KCS) and self-serve programs, team development, Support Operations (tool administration & analytics), and Technical Escalations for Clio's Support Team.
Exceeding customer service expectations by providing an effortless, efficient, and personal support experience via phone, email, and chat.
Research into the development and marketing of biochar as a sustainable technology. Projects include biochar characterization/assessment, and lab and field scale growth trials using biochar. My job entails preliminary research, designing and running experiments, data analysis, and report writing.
My role is to supervise students and oversee experimentation and analysis. We have focused on producing and characterizing various kinds of biochars, and exploring their potential as sustainable solutions in a variety of applications including renewable energy, agriculture, GHG mitigation, and wastewater remediation.