Singapore, Singapore
I am a results-driven logistics and supply chain professional with hands-on experience across warehouse operations, export customer service, and end-to-end shipment coordination. I have worked closely with 3PLs, carriers, warehouses, and overseas agents to ensure smooth cargo movement,accurate documentation, and timely deliveries. My experience includes handling Letter of Credit (L/C) documentation, preparing full sets of export documents, and ensuring compliance with banking and trade requirements, as well as using SAP systems for order processing, shipment coordination, and invoice verification. With a strong foundation in export operations, container consolidation, and customer management, I thrive in fast-paced environments that require precision, coordination, and accountability. I am committed to continuous learning and contributing value through efficient logistics execution and strong cross-functional collaboration.
Provide service and support to internal & external customers via end to end order management, warehouse export management, attending to stock enquiries and shipment scheduling. Liaise with supplier on the schedule for end to end order Gatekeeper of pricing elements on agreements in place for end to end order. Perform export console shipment planning, work with warehouse timely accurate cargo stuffing and vessel booking via 3rd party logistics providers. Upkeep the responsibility in prepare and provide full set of shipping documents. Well versed in L/C documentation, import / export documentation, preparing bank documents for DA terms. Verify freight invoices and supplier invoices. Manage customer complaints on billing/shipment/stock issues.
Key Responsibilities and Accountabilities 1. Customer Service & Management i) To attend to customer enquiries for quotations, and booking ii) To take booking from customers for LCL cargo and provide booking confirmation iii) To attend to customer grievance management iv) Tele-marketing/cold calls to local customers for support v) Timely respond to incoming e/mails of customers, agents, and freight forwarders 2. Container Consolidation & Cargo Confirmation i) Planning of container size basing on the bookings availability and decide to move LCL or coload shipment to over 60 over ports around the worlds. ii) Liaising and coordinating with customer and W/H for confirmed booking cargo and monitoring shipment arrangement. iii) Arrange of Railing. iv) Coordinating with Haulier for the trucking v) Coordinating with 3rd party vendor for Permit vi) Fully utilize the container space by checking on availability of TS cargoes vii) Liaise with carrier to ensure container booking is confirmed and container space is allocated as booked viii) To check each shipment that required for BMSB Fumigations and arranged with warehouse & PSA. ix) To help co-ordinate and arrange for Jas Gateway shipments. 3. Warehousing and Transportation Management i) Give job instruction to W/H for arrangement of cargo removal from co-loader W/H within Keppel Distripark ii) Liaising and coordinating with W/H to ensure job instruction being carried and with smooth running iii) Correspondence with network agents to ensure any query/instruction are attended and carried out iv) Daily updating with W/H of cargo status and readiness to ensure smooth packing v) Co-ordinate among W/H network agents and customer for any complaint of cargo damaged, missing or short received
Communication with customers for services requests Arrange and coordinate export shipments according to customer's requirements including its documentations Work closely with customer / co-loaders and warehouse partners, eg. providing instructions for following up with haulage/trucking , for customer shipments Plan & coordinate for timely pick up according to customer's request ensure that all jobs are monitored / timely updated in system