Marcus Hylla

Head of Digital Sales Channels | Global B2B E-Commerce Strategy | Digital Business Building | Sustainable Sales Transformation | Master Professional (CCI)

Greater Munich Metropolitan Area

About

𝐅𝐫𝐨𝐦 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐟𝐨𝐮𝐧𝐝𝐚𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐭𝐡𝐞 𝐠𝐥𝐨𝐛𝐚𝐥 𝐚𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞 𝐨𝐟 𝐝𝐢𝐠𝐢𝐭𝐚𝐥 𝐬𝐚𝐥𝐞𝐬 𝐜𝐡𝐚𝐧𝐧𝐞𝐥𝐬. I am not a mere administrator; I am a 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐁𝐮𝐢𝐥𝐝𝐞𝐫. Based at our global headquarters, I have independently conceived, built, and established the department "Digital Sales Channels" as a global strategic standard from the ground up. 𝐌𝐲 𝐟𝐨𝐜𝐮𝐬 𝐚𝐬 𝐚 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐛𝐫𝐢𝐝𝐠𝐞 𝐛𝐮𝐢𝐥𝐝𝐞𝐫: 𝐆𝐫𝐞𝐞𝐧𝐟𝐢𝐞𝐥𝐝 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧: I translated the vision of a global e-commerce infrastructure (𝐒𝐀𝐏 𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐂𝐥𝐨𝐮𝐝) into reality and scaled it worldwide. 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐂𝐡𝐚𝐧𝐧𝐞𝐥 𝐃𝐞𝐬𝐢𝐠𝐧: I build the "digital roads" that future-proof our sales organization, converting manual processes into scalable standards, from complex customer integrations (𝐀𝐫𝐢𝐛𝐚, 𝐉𝐚𝐠𝐠𝐚𝐞𝐫) to global marketplace strategy. 𝐒𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐄𝐧𝐚𝐛𝐥𝐞𝐫: As a member of the 𝐆𝐥𝐨𝐛𝐚𝐥 𝐒𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐁𝐨𝐚𝐫𝐝, I integrate ESG requirements (e.g., 𝐄𝐜𝐨𝐕𝐚𝐝𝐢𝐬) into our digital sales processes as a strategic advantage. 𝐃𝐨𝐰𝐧-𝐭𝐨-𝐄𝐚𝐫𝐭𝐡 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Having known the business from logistics to management, I bridge the gap between IT innovation and the practical reality of B2B sales. I do not develop standard IT processes; I build the digital capability and competitive edge of a global market leader.

Experience

  • Klüber Lubrication (17 yrs 11 mos)
    • Head of Digital Sales Channels
      Apr 2025 - Present · 1 yr 4 mos

      - Strategic overall management of all digital sales channels (e-commerce, B2B platforms), with a focus on the SAP Commerce Cloud. - Responsibility for the Digital Sales Channel Team & Global key-users - Management of the digital customer journey and UX/UI development to increase sales. - Ensuring the achievement of targets in digital sales and key performance indicators (KPIs). - Member of the global Sustainability & Responsibility Board

    • Head of Digital Process Consulting and Portal Management
      Sep 2022 - Mar 2025 · 2 yrs 7 mos

      - Digital process consultant and responsible contact person for the global sales organisation - Responsibility for the portal management team and key-user world wide - Member of the global Sustainability & Responsibility Board - Customer portal management according to VDA 4993 - Contract management for portal terms of use and data protection - Consulting, analysis, conception and support over the digital life cycle for e-business projects - Inhouse consultant in projects, councils or internal workshops

    • Customer Portal Manager (All Business Units)
      Jan 2018 - Aug 2022 · 4 yrs 8 mos

      Portal management with focus on: - Manage the customer portal approval process - User access management - Supplier qualification process - Global onboarding process and integration for platforms like Ariba, SupplyOn, Jaggaer, NQC etc. - Portal management for approx. 500 different customer portals and B2b network provider - Contract management for portal terms of use and data protection - Process optimisation and Sales digitalisation - User support and training

  • Warehouse Worker at Spedition Reiter
    Aug 2007 - Aug 2008 · 1 yr 1 mo

    Loading and unloading of trucks, containers Run of cargo documents, Scan from pallets, picking