Marcus Hero

Technical Support Engineer at GE Additiv EBM

Gothenburg, Västra Götaland County, Sweden

About

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Experience

  • GE Additive, Sweden - Arcam EBM (7 yrs 9 mos)
    • Technical Support Engineer
      Oct 2021 - Jun 2025 · 3 yrs 9 mos

    • Field Service Engineer
      Oct 2017 - Sep 2021 · 4 yrs

      Installation, service and training for 3D printers and surrounding equipment all over the world. Approximately travel four out of five weeks. When not traveling I work with support and in different projects on machines in development. Making instructions, documentation, and machine PM checklists. Work a lot with Office, PTS Windchill Creo and ServiceMax/Salesforce

  • Field Service Engineer at Amatec AS
    Mar 2008 - Sep 2017 · 9 yrs 7 mos

    Installation, service, training, and technical sales for Gerber Technology products (cutters, spreaders, plotters, and software) in Norway and a couple of trips every year to neighboring countries. I was working alone on these products, so I handled all support, planing and parts orders. I also worked on small format laser cutter/engravers (GCC LaserPro), Kornit (high volume textile printers) and Miller Weldmaster (large customer machine lines for PVC materials)

  • Field Service Engineer at ACG Nyström AB
    Feb 2007 - Mar 2008 · 1 yr 2 mos

    All service and support on products from Gerber Technology in Sweden and Baltic countries.

  • Field Service Engineer at Gerber Technology
    May 1998 - Feb 2007 · 8 yrs 10 mos

    Worked as a FSE for cutting/spreading machines, plotters and CAD/CAM software for the textile industry and technical textile industry. Main area was Nordic countries but also 5-7 trips around the world each year. Work ranging from technical sales, installation, training, maintenance and repairs. Installation, service och utbildning på skärmaskiner, plottrar och mönsterkonstruktionsprogram. Där många kunder har serviceavtal med 24 timmars inställelsetid. Var anställd på Skandinavien kontoret på Gerber Technology, reste mycket till USA och Bryssel där huvudkontoret respektive europakontoret låg. Det blev också en del resor till Europa, Asien och Afrika varje år för att hjälpa agenter/distributörer i andra regioner med installationer och utbildningar.

  • Process Engineer at Ericsson
    Nov 1994 - May 1998 · 3 yrs 7 mos

    Process engineer and shift leader for an SMD department. Responsible for 2 SMD lines which includes repair/maintenance and keeping track of production results.