Poway, California, United States
Senior Compliance Analyst Lead/ Dealer Oversight Manager - key principle liaison skilled in qualitative and site-specific risk assessment. Extreme attention to detail with high-level account management experience. A leader who excels in business development while dedicated to contributing to the overall credibility and profitability of the organization.
Partner with colleagues across the Aqua platform to develop, manage and maintain strategic partnerships Execute and create project plans to manage national accounts Develop and manage dealer relationships from an oversight perspective Collaborate with legal and key stakeholders to mitigate regulatory action Manage and develop dealer onboarding process and assist team members in onboarding request Complete investigative analysis of dealer activities and recommend, develop and implement appropriate changes Manage, train and develop procedures for resolution team on strategic investigative practices
Manage conflict resolution and escalation mitigation Manage National Accounts Identify and implement streamline processes to increase account profitability Investigative and forensic review for risk aversion Serve as an expert advisor in deciphering program information and transactional information to identify opportunities for positive gains Conduct and lead forensic reviews of files, documents, and cases Manage and create mitigation goals for a path to resolution with Benji financing
Independently Perform a through and detailed investigation into allegations of impropriety or misconduct and Complaints by homeowners, Contractors, Consumer Protection agencies, and law enforcement Serve as an Expert in the HERO and PACE program utilization Conduct forensic analysis of files and information Collect evidence, conduct interviews, analyzes, write reports, and advise Executives on findings Provide leadership in the form of coaching, mentoring and/or training both internal and external Identify and drive operational deficiencies to advise organizational improvements Interact directly with issuers to analyze and advise on evidence obtained Provide staff training for the Operations Department Training Program