Greater Newport Area
A highly motivated and successful wellbeing professional with a wealth of transferable skills gained workplace wellbeing. Two degrees with 1st class honours. Possesses a commitment to delivering customer service excellence with a reputation for effective team leadership, influence and public speaking. Able to improve service delivery whilst also reducing costs by implementing processes that are more efficient. Maximises impact by analysing trends and providing advice and guidance to key stakeholders at all levels. Currently undertaking additional reading in wellbeing strategy, culture change and project delivery to maintain a successful career in wellbeing value proposition.
• Lead the design and deployment of specific wellbeing programmes and interventions across our four pillars of mental health, physical health, financial wellbeing, and social wellbeing. • Further develop our Wellbeing Data scorecard to provide in depth insights to help shape future strategy and solve organisational challenges. Analyse and interpret the data to identify patterns, trends, and actionable insights. • Using multiple channels, deploy interventions using creative, engaging, and inspiring wellbeing communication. • Serve as a wellbeing trusted advisor to leadership, helping them to navigate through wellbeing issues and embedding a strong wellbeing culture.
12 month consultancy project to design and develop a brand new gym and spa (alongside a medical centre) at a new wellness resort in Egypt.
• Accountable for strategically managing, retaining and growing our portfolio of corporate clients with health and wellbeing programmes that span multiple service lines; • Working consultatively with clients on their wellbeing strategies, programmes and plans, proactively identifying opportunities for further products and services and how these can link together to improve the overall customer experience; • Maintain strong multi contact relationships between senior decision makers and influencers to secure opportunities for development and growth; • Develop and maintain quality working relationships across Nuffield Health, securing resources and support for clients as required.
• Formed part of the Senior Leadership team for Health Assessment and GP Services; • Influenced the strategic direction for Health Assessment development and delivery; • Direct reports included Programme Lead’s, Programme Manager’s and Onsite Operations Coordinator for remote Health Assessment and GP Services; • Redesigned the ‘Meet our Expert’ strategy within Health Assessments – working with Key Client Directors and New Business Development Directors; • Held overall responsibility for the profit and loss of the remote Health Assessment and GP Services; • Operational owner of the Executive Healthcare Programme.
12 month role to develop and deploy a brand new Clinical Record Management System, which is now used to record medical data for all Health Assessments completed at Nuffield Health (since launching in June 2018). Also included: • Reporting into the Commercial Development Team to assist in the development and delivery of future wellbeing services; • Working closely with key stakeholders such as the Medical Director and National Category and Commercial Manager for Health Assessments to shape the future of wellbeing services; • Collaborating with IT Architecture for the design and deployment of new software platforms in line with project timeline and within budget; • Working with the Transformation Office and Programme Manager to establish a pipeline of developments in line with customer needs and the overall business strategy; • Working closely with insight and innovation to horizon scan and ensure the core services were industry leading and differentiated from the competition; • Focused on improving the client journey, satisfaction, and net promoter score.
I started at Vitality Health Club as a part-time Personal Trainer whilst studying for my MSc. I was offered the promotion to become Assistant General Manager in January 2011. As an Assistant General Manager my responsibilities encompassed providing excellent customer service; monitoring and evaluating staff; stock management; marketing and advertising; graphics design; providing gym inductions; personal programmes; personal training sessions; tailored nutritional plans; maintenance; and monitoring general gym standards. I also acted as a mediator for issues between the General Manager and the rest of the staff.
My role involved mostly providing gym inductions; personal programmes; personal training sessions; tailored nutritional plans; maintenance; and monitoring general gym standards.