Echt, Limburg, Netherlands
An accomplished Director and General Manager with extensive expertise in supply chain and operations, recognized for a proven track record in driving business transformation and cultivating a culture of growth. As a transformational leader with a passion for innovation, I excel at developing talent and leading change, consistently challenging the status quo. With a comprehensive understanding of business financials, sales, and marketing, and full P&L responsibility, I have consistently delivered significant results. Additionally, I am a Certified Six Sigma Black Belt, demonstrating my commitment to operational excellence and continuous improvement.
As the General Manager at Carrier Fire & Security, I spearheaded the Residential Fire business unit in EMEA, overseeing all aspects of P&L management, sales, and manufacturing operations. Leading cross-functional teams across multiple sites in Europe.
• Led supply chain organization and factory operations for UTC Fire & Security in EMEA, overseeing customer services, customs, sourcing, and manufacturing operations. • Implemented S&OP to optimize supply chain efficiency and reduce costs, resulting in a significant higher service level and cost reduction.
• Defined and executed a strategy for 3PL outsourcing for all EMEA logistics operations. • Improved significant service levels and cost-cut for logistics and transportation.
• Enhanced product quality through customer VOC and cross-functional collaboration with product managers, engineering, and manufacturing operations. • Implemented advanced warranty and return policies resulting in a significant reduction of COPQ.
• Led EMEA center for reverse logistics and product repairs, focusing on service leadtime and process enhancements. • Implemented productivity improvements resulting in a 20% reduction in repair turnaround time. • Streamlined reverse logistics processes, increasing efficiency and reducing costs.
• Led cross-functional Six Sigma projects in supply chain simplification, focusing on OTR processes and logistics centralization. • Drove significant improvements in delivery service levels through project execution and driving a culture of continuous improvement.