Crowthorne, England, United Kingdom
Service technician at Labcold (scientific & Refrigeration) Answering telephone inquiries and assisting clients. Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product. Using diagnostic tools to identify issues and evaluating the available information. Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts. Servicing home-based equipment, such as security systems, appliances, computer equipment, televisions, and heating and ventilation units. Servicing heavy equipment, such as farm or factory machines, diesel engines, and computer networks. Promoting the company's services. Maintaining your technical and mechanical skills. SKILLS Good communication with third parties and all round good CAD software analytics Data management Communication skills Google drive Microsoft office Risk management processes and analysis CAD software expertise software engineering experience Data analytics with python Organizational financial management Proficient oral and written communication skills Strong interest in improving and developing myself as a person and as an employee Education A -level engineering level 3 , completed by 06/2021 Farnborough college of technology - farnborough, HAM This course is ideal for school leavers who want to pursue a career in a range of engineering fields. It is equivalent to three A-levels and provides a route into university or higher education. The level 3 extended diploma course in engineering has a work-related focus and prepares students for employment in the engineering sector or to progress to higher education and a vocational degree program. It is broadly equivalent to 3 “A” levels. The course consists of units that have a credit value which should provide a combined total of 180 credits to achieve the BTEC level 3 extended diploma in engineering (formerly national diploma in engineering). subject/course school/college Date achieved Grade achieved Maths GCSE Farnborough college of technology 2018 4 English GCSE Farnborough college of technology 2020 4 Science GCSE Edgbarrow school 2017 4 Sports OCR GCSE Edgbarrow school 2017 C Level 2 Engineering Farnborough college of technology 2018 Pass Level 3 Engineering Farnborough college of technology 2021 Merit
As a Sales Technician, I combine technical automotive knowledge with customer-focused sales support to help customers select suitable vehicles and products. I work closely with customers and sales teams, providing technical advice, product demonstrations, and after-sales support to ensure customer satisfaction and contribute to sales performance. Key Responsibilities Deliver vehicle demonstrations and explain features, specifications, and performance benefits. Support sales staff during customer consultations and negotiations with technical expertise. Assess customer requirements and recommend suitable vehicles and solutions. Build and maintain strong customer relationships through professional service and communication. Provide after-sales support, troubleshooting, and technical guidance. Explain vehicle technologies, safety systems, and maintenance requirements to customers. Prepare quotations, proposals, and sales documentation. Assist with customer training and vehicle handovers. Resolve customer concerns and coordinate solutions with relevant departments. Maintain knowledge of current vehicle technologies and industry developments. Support sales targets by identifying opportunities to promote additional products and services. Key Skills Automotive product knowledge Customer relationship management Sales support and consultative selling Product demonstrations Problem-solving and troubleshooting Communication and negotiation Proposal preparation Customer service and after-sales support Team collaboration and organisation
Answering telephone inquiries and assisting clients. Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product. Using diagnostic tools to identify issues and evaluating the available information. Fixing defective or broken products or ordering the necessary parts to replace faulty or worn-out parts. Servicing home-based equipment, such as security systems, appliances, computer equipment, televisions, and heating and ventilation units. Servicing heavy equipment, such as farm or factory machines, diesel engines, and computer networks. Promoting the company's services. Maintaining your technical and mechanical skills.
Completed a one-month automotive sales placement within a dealership environment, gaining practical experience in vehicle sales, customer engagement, and consultative selling. Utilised my background as a Vehicle Technician to provide technical expertise, support customer consultations, and assist the sales team in delivering a professional customer experience. Key Responsibilities Assisted sales consultants with customer enquiries, vehicle presentations, and sales discussions. Explained vehicle specifications, performance features, maintenance requirements, and ownership benefits to customers. Provided technical support during customer consultations and helped address customer concerns. Assisted customers in comparing vehicle models and selecting options suited to their needs and budget. Contributed to vehicle sales by translating technical information into clear customer benefits. Participated in product demonstrations and vehicle handovers. Developed strong communication, customer service, and negotiation skills through daily customer interaction. Adapted quickly to a fast-paced dealership environment and worked effectively within the sales team. Gained experience in customer relationship management, sales processes, and automotive retail operations. Skills Developed Automotive sales support Consultative selling Customer relationship management Vehicle product knowledge Technical presentations Customer needs analysis Communication and negotiation Problem-solving and objection handling Teamwork and commercial awareness Summary This placement strengthened my ability to combine technical automotive knowledge with customer-focused sales skills, enabling me to communicate complex vehicle information clearly while supporting customer satisfaction and dealership sales objectives.