Marco Polloni

About

Experienced business consultant with over 20 years of experience in improving processes and driving growth for technology-oriented companies. I have a passion for data and excel in managing it, from a single record to a big cluster. With strong problem-solving, resilience and empathy skills, I have developed expert customer management skills, focusing on both project and service management. When I am not working, I am a dedicated learner, always seeking new knowledge and staying up-to-date with the latest industry trends, particularly in blockchain and AI. My core skills include Retail, Service management, Databases, Process Improvement, ITIL, Process Analysis.

Experience

• Customer Success Manager at Retex
  Apr 2024 - Present · 2 yrs 4 mos

  Client Manager GDO Practice: Tech - Consumer Retail & Food Service

• Service Manager at Engineering Ingegneria Informatica
  Aug 2012 - May 2024 · 11 yrs 10 mos

  Service Manager AMS Cegid Retail Y2 BU: Industry - Retail (Fashion & Luxury) (2018 - present) Business Consultant in ENI Gas & Power Billing Retail program BU: Energy & Utilities Group: ENI / NET@SIU (2011-2018)

• Senior Consultant at Opera21
  2007 - Oct 2012 · 5 yrs 10 mos

  BU: Energy&Utilities Group: G6, Engineering for ENI/NET@SIU BU: GDO - Retail Group: G.O.L.D. / Finiper

• Senior Analyst at Sopra Group
  Aug 1998 - Apr 2007 · 8 yrs 9 mos

  BU: GDO - Retail Group: METRO Cash&Carry, Carrefour, NCR, Auchan

• Software Developer at sindata
  1997 - 1998 · 1 yr

  BU: R&D Group: SD (accounts receivable)