United States
Experienced implementation and support consultant of the leading ERP solution, SAP Business One, for small to midsized businesses. Successful client account manager helping companies run their business more effectively and efficiently while driving customer satisfaction and retention. Certifications: SAP Certified Application Associate - SAP Business One Release 8.8 SAP Certified Application Associate - SAP Business One Release 9.0 SAP Certified Application Associate - SAP Business One Release 9.3 SAP Certified Application Associate - SAP Business One Release 10.0 https://www.credly.com/badges/43b9e9e6-f3c0-4a58-aef7-f1d7f784f726/ Seven years of supervisory experience with a multi-format retailer in the grocery retail industry; one of the largest supermarket chains in the Northeastern U.S. with over $10B in annual revenues. Ranked on Forbes list of top U.S. private companies and considered one of the largest privately-held companies nationwide.
Project Management - Project planning - Requirements gathering - Follow implementation methodology in accordance with SAP Best Practices and internal project management guidelines - Status Reports and Project budget vs actual Functional Knowledge - SAP Business One modules (Administration, Financials, Sales, Purchasing, etc.) - Customization Tools (FMS, UDF, UDT, UDO, Queries) and extensibility - Data Transfer Workbench (DTW) - Remote Support Platform (RSP) - SAP Support Escalation and Incident Management - Understanding of SAP B1 Product Lifecycle, Mainstream vs Transitional Maintenance & Licensing - End user training and general support Technical Knowledge - Microsoft SQL Server 2019,2017,2016,2014,2012,2008R2,2008 - Relational databases - SQL (DDL,DML), Tables, Views, Stored Procedures - SAP B1 database tables/schema - Database backups & maintenance plans - Data cleansing and migration - DI API, DI Server, Service Layer - On-premise to AWS cloud migration - Dedicated cloud and multitenant (Cloud Control Center) deployments - Microsoft 365 Reporting - Crystal Reports for SAP Business One - Crystal Reports Central Management Console (CMC)/BusinessObjects (BOBJ) - SAP B1 Print Layout Designer (PLD)/Layout Designer Third-Party Solutions - TWBS Advanced Productivity Pack (APP) - TWBS Credit Card Processing - TWBS ShipEasy - TWBS APP Portal & Versago - TWBS BizWeaver BPM/BPA - Boyum IT B1 Usability Package (B1UP) - BOARD BI Suite - Orbis TaskCentre BPM/BPA - Argentis Apparel and Footwear Matrix - Argentis Avatax (Avalara) - Produmex WMS
- Supervised the Front End and assisted store management with operations - Managed daily team of 20-25 team members and delegated work assignments - Addressed and resolved customer complaints - Assisted other perimeter departments as needed - Used suggestive selling techniques to promote and sell Market District brand products - Utilized knowledge of store inventory and layout to assist customers in finding products - Ordered and maintained department supplies through Joshen, tobacco products and cigarettes, front-end candy, and gift cards - Controlled department budget based on weekly sales projections - Implemented visual management system to assist TM's when ordering to budget - Annual training in food safety compliance, WIC program and tobacco sales (WeCard - PA) Official Grand Re-Opening under Market District Banner on January 12, 2012
- Transferred to assist with Pine Township store grand opening on February 19, 2009 - Led training of numerous new employees in preparation for grand opening - Assisted with setup of entertainment department and stocked DVD's per store plannograms - Stocked front end displays and endcaps
- Promoted into a supervisory role within a few months of joining the company. - Morning and evening shift supervisor
- Managed support portal, responded to support tickets/emails and assigned to appropriate resource - Monitored RSP email account to proactively alert to potential database issues - Remotely supported customers via Remote Desktop Connection, VPN clients and screen sharing software - Searched solutions to reported system issues via SAP Notes and internal knowledgebase
- Taught beginner to intermediate level Spanish students during tutoring hours - Assisted a local learning center as Spanish tutor