Miami, Florida, United States
High-energy leader with a proven track record of developing strategic partnerships to drive outcomes by aligning business and technology. Extensive experience driving transformation across Academic Medical Centers and Higher Education institutions. Strengths include a broad technical background, operational planning, relationship building, financial management, and successful project execution. As a lifelong learner, I strive to inspire others with positive energy and passion. I am passionate about Data & AI and how technology can empower every person on the planet to achieve more.
Responsible for leading strategic relationships across ISVs, and Platform providers with a focus on driving cloud, data, and AI transformation at scale. Owns executive engagement, growth strategy, and complex deal execution, while orchestrating cross-functional teams to deliver measurable business outcomes. Leads large-scale modernization initiatives and positions Microsoft as a strategic partner for innovation, platform expansion, and AI adoption.
Led enterprise relationships across higher education institutions and academic medical centers, driving cloud modernization, data platform adoption, and early AI initiatives. Orchestrated cross-functional teams to deliver transformation programs across research, education, and healthcare environments. Awards: Bring Our Best Award (2022) & Customer & Partner Experience Award (2023)
Responsible for managing multiple projects, serving as the single point of contact for delivery and program execution. Co-led large strategic deals, including the partnership with the National Institute of Health - STRIDES. Implemented multiple initiatives to drive growth in a whitespace area for Microsoft with programs such as the Research Fellowship Program, Research Investment Fund, Secure Trusted Research Portal, and Azure Credit pilot. Accountable for the direction of solution deliveries and accelerating production level workstream through delivery orchestration. Awards include Gold Club Winner in 2021.
• Managed P&L of a $30M business with four direct reports, assuring sales execution, and expense control exceeding year target by 8%. Presented financial results monthly to local leadership team and regional CFO • Created trend analysis and operational dashboard using historic data and market indicators; presented insights and recommendations weekly to the CEO. Analysis drove timely actions to respond to a highly competitive market • Implemented a customer lifetime value model based on customer segmentation and purchasing behavior to determine pricing and create targeted promotions; Model reduced customer churn and increased profitability • Implemented cost reduction initiative and a KPI scorecard to monitor and compare against the regional benchmark five strategic divisions, reducing operational costs by $1.5M per year
• Led cross-functional team of 10 senior managers and 50+ staff, managed project milestones and presented weekly status updates to regional VP’s; efforts led to on time project completion and first to market launch • Integrated 10 IT systems, including SAP, needed to deploy local operations. Responsibilities included: collecting business requirements, tracking design and implementation progress and leading end user testing and validation • Co-created the market entry strategy, defined value proposition and identifying high-priority geographies • Developed operations model and business guidelines used to establish relationships with operational partners • Developed five year business model and competitive analysis which market-sized the business opportunity and defined an internal ceiling for government’s bidding process; bid won public spectrum offering • Mapped regional processes and realized adjustments based on best practices. Implemented processes locally
• Monitored progress of real estate projects tracking costs, resources, interdependencies and timeline vs. base plan • Conducted market research, financial projections and competitor analysis to determine project’s pricing strategy • Implemented a CRM to track customer and sales progress, improving customer service response time
• Developed an inventory management system using MS Access and implemented supply chain metrics • Designed the warehouse layout to optimize operations according to each engineer group needs and expansion plans