Marco Calió

Service Delivery Operations Lead Senior Manager

Campinas, São Paulo, Brazil

About

Senior Executive Manager with a successful career in leading companies within the telecommunications industry. Extensive experience in Business Process Outsourcing (BPO) and Field Services Management, restructuring areas, reskilling people with Agentic Ai and transforming processes to increase productivity and generate added value, to leverage the competitiveness of client companies in their respective market segments. Postgraduate in Master Business Administration at FGV in RJ, and project manager certified by PMI Institute. Others specializations in Reinvention with Agentic AI, AGILE methodology for project implementation, with knowledge in technologies to support in GenAi, VSCode, Cloude Enterprise, Machine Learning, OCR solutions, for digitalization and process automation. In constant development, specializing in financial operations and consulting projects at Accenture, one of the largest and most solid consulting companies in the world, operating in different industries and market segments. Leadership professional, entrepreneur, with strategic planning and results management. Currently, I am the leader of the Finance and Accounting Tower (F&A) of an Operations Center in Accenture Brazil.

Experience

  • Accenture Brasil (Full-time · 12 yrs 7 mos)
    • Delivery Lead Senior Manager
      Jan 2023 - Present · 3 yrs 6 mos

      Lead of Operations for Finance and Accounting (F&A) and HR (Partner Management) Business Process Outsourcing (BPO) in CMT Industry.

    • Manager of Operations
      Dec 2013 - Jan 2023 · 9 yrs 2 mos

      Gerente de Operações

  • Gerente de qualidade at TIM Brasil
    May 2012 - Oct 2013 · 1 yr 6 mos

    Gerencia de Desempenho / Qualidade

  • Claro Brasil (4 yrs)
    • NOC (Network Operations Center)
      May 2010 - Apr 2012 · 2 yrs

      Responsável pelo gerenciamento da área de Comutação de rede Móvel a nível Nacional e Roaming Internacional (IREG)

    • Gestão de mudanças
      May 2008 - Apr 2010 · 2 yrs

      Responsável pela Organização e Gerenciamento do Comitê de Mudanças de Alteração de Rede de Engenharia da Claro.

  • Gerente de Projetos at Verizon Business
    Nov 2007 - May 2008 · 7 mos

    Gerenciamento de Projetos de infra-estrutura de rede para o ABN AMRO Bank

  • ZTE do Brasil (São Paulo, Brasil)
    • Gerente de Projetos
      May 2007 - Nov 2007 · 7 mos

      Gerenciamento de projetos de implantação de sistemas de telecomunicações

    • Engenheiro de Propostas
      Apr 2007 - May 2007 · 2 mos

      Elaboração de propostas de serviços para implantação de sistemas de telecomunicações. Desenvolvimento de fornecedores e negociação. Elaboração de escopos de trabalho