Mexico City Metropolitan Area
I have an extensive background in user centered design methodology and I'm often involved in projects which require a skill set at the intersection of innovation management, customer experience management and digital product & service design. I am passionate about uncovering new ways of thinking about business challenges, by understanding the needs of existing and future customers and stakeholders, as well as finding out how new value can be generated for all parties. B.A. in Industrial and Product Design, M.A. in Strategic Design, Dipl. HPI School of Design Thinking, Certified LEGO® SERIOUS PLAY® Facilitator. Expertise areas: - Strategic usage of Design and Creativity Methods - Innovation Management - Scenario Modelling Methods - User Centered Design Methodology - Customer Experience Management (CX) - User Experience Design (UX) - User Interface Design (UI) - CAD/CAM Rapid Prototyping - Facilitation of Creative Co-Innovation Methods such Design Thinking and LEGO® SERIOUS PLAY® - Scaled Agile Framework (SAFe) as Scrum master, Product Owner and Agilist
Shaping Telco & Public Sector Innovation through Emerging Tech Strategy & Customer-Centric Design
Design Process Development / User Research / Concept Development / Design Thinking / Workshop Design / Facilitation / Service Design / Product Design
Design Process Development / User Research / Concept Development / Design Thinking / Workshop Design / Facilitation / Service Design / Product Design