Zürich Metropolitan Area
Senior Finance Executive with 20+ years of international leadership experience in customer finance, billing, payments, collections and credit risk management within complex technology-driven environments. Proven track record in leading large-scale transformation programs, post-merger integrations and operational excellence initiatives with measurable business impact. Extensive experience managing international organizations, optimizing end-to-end customer finance processes and implementing automation and AI-driven solutions at scale. Currently responsible for customer finance operations supporting billing volumes exceeding CHF 3bn and ~25 million invoices annually, including billing, payments, collections, fraud prevention and credit risk management across Switzerland and international operations. Recognized for combining strategic thinking with strong execution capabilities, decisive leadership and a hands-on approach in complex transformation environments. Core expertise: • Finance Transformation & Operational Excellence • Billing, Payments & Credit Risk Management • Process Automation & AI-driven Solutions • Post-Merger Integration & Organizational Transformation • Large-scale System Implementations & Data Migration • International Leadership & Change Management Selected achievements • Migrated >1.5 million customers to a new billing and dunning platform, improving efficiency, cost structure and customer experience • Led Customer Finance integration and organizational transformation following the Sunrise/UPC merger • Implemented AI-driven credit risk management with real-time scoring and ML-based decision models • Reduced bad debt losses by >50% through process optimization and automation • Led and transformed international organizations across Switzerland, Austria and CEE • Built scalable automation solutions (incl. RPA) to drive operational efficiency • Designed and implemented new billing platforms including large-scale legacy migrations
Overall responsibility for billing, payment operations, collections, credit risk and fraud management, including the transformation and optimization of end-to-end processes supporting approximately 25 million invoices annually and CHF 3 billion in revenue across B2C and B2B businesses Leadership and development of an international organization of approximately 80 employees across Switzerland, Austria and Central & Eastern Europe (CEE) Management of budgets and vendor spend of approximately CHF 50 million Management of external partners and service providers, ensuring service quality, performance, and KPI/SLA compliance across bill production and shipment, payment operations, collections, SaaS providers, and outsourced services Development and scaling of digital automation solutions (including RPA) to drive sustainable efficiency gains, process optimization, and improved customer experience Definition, monitoring and continuous enhancement of operational KPIs to enable data-driven management and optimization of key end-to-end processes with a focus on customer journeys Oversight of commission models for internal and external sales channels Ensuring compliance with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements in collaboration with an external KYC provider Selected achievements: -Led the integration and restructuring of organizations following the Sunrise/UPC merger -Migration of >1.5 million customers to a new billing and dunning model, simplifying processes, reducing costs and improving customer experience -Led the implementation of an AI-enabled SaaS credit management platform with real-time credit assessments and integrated machine learning capabilities
Billing and Collections responsibility for UPC Switzerland B2C, B2B, Wholesale & Interconnect billing with 4 billing systems, 1.3 billion CHF billed turnover, 10 million invoices p.a. for 1.2 million customers, a budget of 20 million CHF with 45 Employees in Zürich, Switzerland and in Vienna, Austria Fraud management and end to end credit management Vendor management of all vendors, including banks and clearing houses, outsourcing partners, print house, debt collectors, credit decision providers
Billing and Collections responsibility for both UPC Switzerland and UPC Austria Key achievement was setting up a service center with all operational tasks for both countries consolidated in Vienna, Austria, with a 1 year transition process, reorganizing and consolidating both organizations, without impact on business and customers, reducing staff costs about 25%. After the sale of UPC Austria to T-Mobile, separation of the unit in Vienna in two independent organizations.
B2C and B2B billing and collections operations management, organization consolidation Key achievement was to establish billing, fraud prevention, and credit management capabilities for the launch of UPC's mobile business, using agile delivery methods while maintaining business continuity
B2C billing and collections operations management, system design & integration, data migration, organization consolidation, vendor consolidation
Management Consultant in the High Tech & Telecommunication industry division of Accenture DACH / Zürich Led transformation and technology initiatives for leading telecommunications and high-tech companies Managed complex system integration and transformation programs across business and IT functions, particularly CRM and billing environments Designed and optimized operating models, organizational structures, and end-to-end business processes Defined and implemented IT architectures, data migration strategies, and scalable operating solutions Supported mergers and acquisitions through due diligence, integration planning, and post-merger transformation initiatives Key customers: Deutsche Telekom AG – Bonn & Frankfurt / Germany Swisscom – Bern / Switzerland Sun Microsystems Finance Geneva / Switzerland Liechtenstein TeleNet Vaduz / Liechtenstein