Munich, Bavaria, Germany
Product & Aftersales Professional with 10+ years of experience in the tech industry across embedded systems, SaaS, IoT, and digital services. I combine technical expertise with a strong business mindset to manage complex products across the full lifecycle – from strategy and business models to roadmap execution, rollout, operations, and aftersales. Entrepreneurial, hands-on, and pragmatic, with a strong focus on the “why” behind product and business decisions.
Subsidiary of a global tech group; supported the rollout of a new technology that entered series production with international automotive OEMs. - Developed and implemented the global aftersales business model and service concept for hydrogen storage systems in heavy-duty vehicle applications – from strategic evaluation to operational rollout - Assessed service strategies based on technical and commercial criteria, integrating customer requirements into a service offering - Led the setup of the full aftersales lifecycle, including global training programs, technical documentation (product & service), pricing models and maintenance agreements (hard- & software) - Collaborated cross-functionally with sales, service, engineering, controlling and executive stakeholders to define offer structures, contractual terms and go-to-market support
- Served as the primary contact for products, markets/customers, internal stakeholders and both technical and commercial processes - Managed a team responsible for Sales Support, Inside Sales, Customer Service and Technical Service - Additional responsibilities beyond the core position as part of the Company´s Management Group
- Managed various product challenges, including profitability issues, market positioning, achieving rapid growth and multichannel strategies - Creation and implementation of pricing strategies/models for new products and services, including various licence models, pricing structures and contract design for platform hardware, software/apps and cloud/service - Managed Key Accounts with a focus on up-selling, cross-selling, framework agreements and customer satisfaction - Product Management experience and key responsibilities: ▪ Product Roadmaps: Defined and prioritized features, aligning with business goals and market needs ▪ Product Lifecycles: Managed end-to-end development, integrating hardware and software for functional solutions ▪ Market Strategies: Implemented go-to-market plans, with pricing, financial calculation and market fit analysis for successful launches ▪ Team Coordination: Collaborated with cross-functional teams to ensure smooth integration and delivery ▪ Business Development: Drove growth with new market opportunities, marketing materials and customer training ▪ Customer Experience: Enhanced products based on feedback, improving usability and satisfaction
- Complete responsibility for transitioning from project sales to series production, including negotiating framework agreements, managing customer relationships and handling subsequent agreements - Managed a team responsible for Key Account Management, Inside Sales, and Technical Service - Established and developed the service unit - Additional responsibilities beyond the core position as part of the Company´s Management Group
- Managed customer acquisition, gathered requirements/user stories, prepared quotations and performed series calculations - Established Internal Sales and Technical Sales teams