Tokyo, Japan
Full Stack Web Developer with strong business and problem-solving oriented mindset, to bring both ideas and solutions. I thrive in collaborative, team-oriented environments, yet I am equally comfortable driving a project from concept to implementation independently. I truly believe in these principles: · Curiosity first: Learning how everything works lead me from IT Support role to Software development. I’m always searching for learning and improving in both broader and more specific field, from frontend to backend. · Continuous learning: Proactive approach to staying updated with the latest web development trends and technologies. · Communication is key: Clear and clean communication is very important, especially when gathering requirements and writing documentation.
In my role at 株式会社独逸屋, I was responsible for implementing custom solutions to support e-commerce clients in improving system performance, working as part of a small team of developers. My responsibilities included the estimation, implementation, and integration of various Symfony bundles tailored to specific business requirements, as well as the management and maintenance of core DevOps operations. I made extensive use of PHP and JavaScript, leveraging robust frameworks such as Symfony for backend development and Vue.js 3 for frontend development. Additionally, I frequently executed SQL commands for efficient data management and querying, and actively contributed to the enhancement of process automation workflows.
In my role at MSK Italia S.r.l., I had the privilege of leading and delivering multiple projects with a focus on internal operations and B2B use cases. A key aspect of my responsibilities involved aligning the company's needs with those of large-scale distributors. By closely understanding these requirements, I played a fundamental role in developing and delivering powerful tools for staff management, cash flow transaction handling, and data analysis. One of my significant contributions was the successful replacement of external applications and tools. Through careful attention to business needs and effective collaboration with the team, we maximized results while significantly lowering costs. This demonstrated our commitment to optimizing operations and utilizing cost-effective solutions. Additionally, I provided valuable assistance and support for new store openings, particularly in relation to IT-related equipment. By ensuring the smooth setup and functionality of these systems, I helped facilitate the seamless operation of new stores, showcasing the importance of technology in supporting business growth.
In my role, I had the responsibility of designing and developing comprehensive training programs for reseller stores at the company. These programs were tailored to their specific needs and covered a range of topics including IT-related subjects, product knowledge, troubleshooting techniques, and customer support skills. I created training materials, modules, and resources to support these programs and enhance the knowledge and skills of the resellers. To ensure effective training, I scheduled and conducted continuous training sessions for the company's resellers, addressing their individual needs and focusing on stores with lower performance. This targeted approach aimed to improve overall performance and customer service quality. As the leader of the country's IT support operations, I oversaw the resolution of technical issues in a timely manner, prioritizing the satisfaction of resellers and customers. This involved managing and troubleshooting hardware and software problems related to the company's equipment, such as plotters and Windows OS tablets. I also coordinated repairs and maintenance activities to ensure optimal performance and minimize downtime. Collaboration was a key aspect of my role, as I worked closely with IT technicians from the US supplier. Together, we addressed complex technical issues and sought guidance when needed. This partnership allowed for efficient problem-solving and the effective resolution of technical challenges. Overall, my responsibilities included designing and delivering tailored training programs, managing IT support operations, troubleshooting technical issues, coordinating repairs and maintenance, and collaborating with US supplier IT technicians. Through these efforts, I aimed to enhance the knowledge and skills of reseller stores, provide excellent customer support, and maintain high levels of satisfaction among resellers and customers alike.
As the responsible party for electronic device accessory sales, my key duties included overseeing sales activities to achieve or surpass targets. I managed inventory stock levels, regularly conducted stock checks, and collaborated closely with the purchasing team to ensure an optimal supply of products. Additionally, I organized and maintained visually appealing product displays within a designated area, strategically arranging items to captivate customer attention. Delivering exceptional customer service was a top priority, as I promptly addressed inquiries, resolved any issues or complaints, and consistently aimed to create a positive shopping experience. Through these efforts, I played a vital role in driving sales, maintaining inventory efficiency, and fostering customer satisfaction.
I promoted and sold various network services, including SIM cards, Fiber internet connections, smartphones, tablets, routers, and other IT products. I assisted customers in selecting the appropriate package and addressed any service-related inquiries or concerns they had. Additionally, I handled cash transactions, efficiently managed the cash register, and ensured accurate record-keeping of cash flow to maintain financial transparency and integrity. Another aspect of my responsibilities involved configuring store equipment, including alarms, devices, PCs, and printers. By setting up and maintaining these systems, I contributed to the smooth operation of the store and provided a seamless customer experience.