Rome, Latium, Italy
Commercially minded technology executive with 25+ years of experience leading CRM and digital transformation programs, growing delivery organizations, and advising senior client stakeholders across Telco & Media, Utilities, Retail, Financial Services, and Entertainment. Since December 2020, serves as Managing Director in Accenture Technology Italy with accountability for Salesforce delivery, offshore scaling, quality governance on critical engagements, and selected strategic programs. Known for combining business credibility, operational rigor, and people leadership in complex delivery environments. Market Positioning: built and scaled Accenture Italy’s Salesforce capability from its first team in 2012 into a multi-hundred-person delivery organization. Transformation Credentials: led flagship Salesforce transformations including ENEL and SKY Italia, supporting business model evolution and enterprise change. Executive Scope: responsible for delivery leadership in Italy, offshore scalability, executive QA governance, and selected strategic programs. Leadership Footprint: Managed large multidisciplinary teams across Italy, India and the Philippines while developing talent, standards, and scalable delivery models. CORE STRENGTHS: - Salesforce & CRM Transformation Strategy - Business-Critical Program - Leadership - Executive Stakeholder Management - Global Delivery / Offshore Scaling - Quality Assurance & Delivery Recovery - Account Leadership & Growth Support - Operating Model Industrialization - Team Building, Coaching & Capability Development LEADERSHIP STYLE - Strong communicator able to engage credibly with executives, delivery leaders, business stakeholders, and large distributed teams. - Leadership style centered on stewardship, accountability, critical thinking, planning discipline, and practical problem solving. - Known for team building, talent development, and for bringing clarity and momentum to high-pressure transformation environments. In addition, I have internal certification as Solution Architect, Quality Assurance Director and Delivery Lead with also a wide experience as a trainer in Microsoft Platform (10 years ago) and Salesforce.
Since 2012 Lead of Salesforce Business Group Delivery and Architects team in ICEG with responsibility cross cloud (Service, Sales, Commerce, Marketing Cloud, Mulesoft, Heroku and Analytics). Delivery Lead of Several CRM transformation program cross industries in order to redesign processes and integration with digital channel, Customer 360 model, increase management skills and reducing the "time to market" enabling new business model. Before 2012 Analisys and development of software able to manage all advertising on broadcast channel (Microsoft .NET 4.0, Suite DevExpress, Java, Jboss, AppServer, Eclipse X Java, Microsoft SqlServer 2008) in Publishing and Media Entertainment industry
Projects: • BNL (.Net, Sql Server 2000, Sap .Net Connector) • Interflora Italia (Asp Net e C# .Net) • CRM Dexia Crediop (OLAP,Analisys Services, UML, C# .Net, Asp .Net) • Ministero per i Beni e le Attività Culturali (Windows 2000 Advanced Server in clustering, SQL Server 2000, COM+, Visual Basic 6, XML, ASP, ADO). • MCS Mediafruits • Faculty on Object Oriented Programming, Visual Basic, COM/DCOM, SQL SQL SERVER 2000