United Kingdom
I am an Italian native speaker based in London with 8 years' experience in client management within the localisation industry as a Transcreation Account and Business Development Manager
• Managed warm leads and conducted RFPs to drive company growth at Mother Tongue. • Liaised with Business Director to execute outbound sales strategy effectively. • Optimized website content to attract inbound traffic and enhance online presence. • Led pitches to C-level executives and decision-makers to secure new business opportunities.
• Oversaw dedicated accounts, conducted QBRs, and managed KPIs to ensure client satisfaction. • Developed and maintained successful localisation workflows, from transcreation, to VO and subtitling. • Proactively nurtured client relationships and sought innovative solutions to meet their needs. • Demonstrated financial acumen by taking full responsibility in managing projects costs and billing.
• Managed translation, transcreation, and production briefs, selecting appropriate subcontractors for guideline-compliant work. • Developed strong relationships with local market copywriters and proofreaders to maintain consistent quality standards. • Liaised with clients and internal production teams to ensure timely delivery of final materials.
• Assisted the project manager, prepared source files in Word Bee, selected and briefed appropriate translators for the jobs. • Supported Hogarth’s Terminologist in updating and maintaining the client’s glossary as well as the Translation memory. • Compiled daily reports for the client during campaign launches.
• Tested Word Bee and XTM functionalities, and translated files in both tools to assess the UX and UI. • Performed Italian localisation QA for Cartoon Network online games and mobile apps, including VR games. • Generated and presented a report on the value of localisation to the Localisation Producer for EMEA and International.
• Demonstrated strong customer skills in responding to inquiries via phone, support ticket system, and social media. • Managed the e-commerce team, while in charge of the whole mail order premises. • Implemented an efficient database for daily reports, showcasing an innovative approach. • Improved logistics by liaising with manufacturers, post, and couriers for in-deliveries and out deliveries.
• Proven ability to process and dispatch orders to strict deadlines while maintaining an efficient running of the online distribution. • Keeping up to date with all the company’s stocked products and policies to advise customers. • Trained on in-house system to process orders, print labels and send tracking information, prioritising workload with packing and picking to support mail order.