Metro Jacksonville
Professional Achievements include: 15 years in logistics operations for Europe, North & South America. Directly managing equipment and resource capacity to support the operation of commercial cargos. Ensured compliance adherence to Export /Import Administration Regulations processes. 2 years leading regional process improvement with cost savings initiatives including operational reviews of logistical related functions utilizing quality processes and actively participation in high performance and self- directed work teams. Built partnership with transport contractors to reduce time to deliver commercial cargo through implementation of standard process procedures allowing for agile allocation of cargo transporters. Development and management of process improvements for commercial operations. Implementation of standard Communication Management – Plan and execute governance meeting, conference calls, status report in collaboration with Union officials. Continuous monitoring of equipment capacity to ensure completion of return processes were followed. Managed weekly process metrics and business controls. Performed logistical plan maintenance. Responsible for transactional processes for customer billing, product delivery and logistics operations. Strong analytical thinker, individual and team work oriented, highly effective communication, problem solver and results driven. 2 years of experience in planning and transporting patients Fully Bilingual (English/Spanish).
Recruited to negotiate pricing with carriers, manage price quotes to customers and perform cost analysis. Utilized experience in ocean freight and inland transport trucking to negotiate competitive rates for contracts. Applied knowledge of freight consolidation and container loading to optimize shipments and maximize revenue. Used previous experience to enhance guidelines and processes for managing margins and expenses and provide quicker quotes back to customer base. Responsible for communicating shipment information and transit issues internally and externally to control costs and maintain high levels of customer satisfaction. Control tower lead for two major key accounts in the end to end process from bidding logistics for ocean, air or ground transport to billing the account. Involved with all levels of organization (both External and Internal Customers) to gather requirements, refine solutions and define optimized transportation routing. Accountable for developing effective business proposals and bid packages supporting Sales team on new and existing business accounts.
Recruited to contact, negotiate and secure carriers for loads booked / offered. Continously ensuring the most efficient freight movement and cost effective service as well as compliance with DOT and Safety regulations. Responsible to meet on-time performance requirements. Maintain proper and up-to-date files on carriers.
Directly responsible for generating sales and development of new business. Ensured sales metrics accountability by ensuring product delivery and optimal customer satisfaction. Delivered personalized customer visits to develop a portfolio of new business. Researched prospective customers to assess their suitability for all products, developed and foster business relationships with key decision makers while strategically managing the pipeline of opportunities.Professional development in product portfolio through company provided training and intellectual curiosity. Played a fundamental role in acquiring a 10% monthly growth of new accounts generating significant revenue. Gained an understanding of customer needs thereby maintaining and expanding a database of prospective clients, placing outbound calls to prospects and meeting sales quotas.
Directly drove the creation of the overall logistics plans to support new product launches. Successfully launched logistics services to export national products to several important customers to the US. Defined accounting processes to ensure effective customer billing methods. Actively prepared all legal and administrative documentation requirements for the importation of new product to market. Provided consulting activities to various domestic and international customers in the importation/exportation process. Lead strategic negotiations with investors to fully support brand expansion projects. Engaged in client facing to build relationships and identify key needs for the customer. Developed and executed strategic business processes for short and long term planning.