Munich, Bavaria, Germany
Senior Field Service Engineer with 20+ years of international experience supporting complex automated systems in biotechnology, medical devices, and laboratory automation across EMEA and global customer environments. I specialise in high-complexity RUO and IVD platforms, covering full system ownership including installation, commissioning, validation support, advanced troubleshooting, and lifecycle optimisation. My technical scope includes robotics, fluidics, pneumatics, motion control, and optical/laser-based systems. I operate as a technical escalation authority for critical system failures, working at the interface between customers, field operations, and engineering/R&D teams. My focus is on deep root cause analysis, system-level diagnostics, and delivering permanent corrective actions in regulated, high-impact environments. My priority is ensuring maximum system uptime, stable system performance, and reliable operation of mission-critical laboratory automation platforms worldwide.
In this role, I provide field and remote support to university, clinical, and commercial biotech customers operating a fully automated, high-throughput precision proteomics platform.
Installation, maintenance and repair of complex laser/optical devices used to clone and grow single cell colonies
In this role, I handled the installation, calibration, user training, preventive maintenance, and troubleshooting of automated, high-precision nanoliter liquid handling systems.
Serviced high-throughput lab instruments using electrochemiluminescence (ECL) for multiplex biomarker analysis, enabling simultaneous protein quantification. Perform IQ/OQ/PQ in GLP and GMP environments to ensure compliance and optimal instrument performance.
In March 2016, Thermo Fisher acquired Affymetrix. My duties and responsibilities did not change