City of Cape Town, Western Cape, South Africa
Improved on-time delivery rates by optimising transportation routes and scheduling. Monitored logistics performance and identified improvement opportunities. Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities. Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency. Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly. Coordinated driver dispatch to accomplish daily delivery requirements. Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimising unnecessary expenditures. Collaborated with manufacturing and supply chain management. Oversaw all logistics staff and maintained efficiency in fast-paced environment.
• In charge of 5 Takealot Delivery Team Branches including 12 satellite hubs external of the main delivery radius. • Ensured Franchise met all Service Level Agreements (SLAs) set by Takealot Head Office. Followed all Standard Operating Procedures on a daily basis while meeting the required SLAs. • Ensure billing thresholds for delivery on-time requirements were met, minimizing costs to the Franchise. • Reducing all claim invoices received by the franchise for missing or damaged parcels by providing proofs and accountability to staff.
Oversaw operations for five Takealot delivery team branches, including 12 satellite hubs located outside the primary delivery radius. Ensured full compliance with all Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs) as set by Takealot Head Office. Managed delivery performance to meet on-time billing thresholds, effectively minimising operational costs to the franchise. Reduced claim invoices related to missing or damaged parcels by implementing accountability measures and providing supporting documentation. Managed daily operational activities, ensuring smooth workflows, COVID-19 compliance, and successful completion of all branch and COVID-19 audits. Handled all daily administrative functions to support operational efficiency. Improved communication within the team through regular meetings, updates, and open channels of communication.