Lisbon Metropolitan Area
I would use three words that resonate with me: Passionate, Trustworthy, and Dynamic. I'm always on the hunt for new opportunities to improve myself and accomplish all objectives. Trilingual (Native Italian, fluent in English and Portuguese) and highly experienced in establishing, designing, and implementing comprehensive technical projects to help strategic customers achieve organisational efforts and goals within the Microsoft ecosystem. Exceptional interpersonal, verbal, written, and presentation skills, having worked in the UK for the past 10 years for the best Microsoft Partners in the country. Certified PROSCI Change Management practitioner and accredited in Executive Leadership from the world-renowned Saïd Business School of Oxford University. Background in Program Management, Product Management, team leading, cost analysis, Customer success leadership, Customer relationship management, Customer strategy, Executive Leadership, and corporate development. Based in Portugal, near Lisbon.
After three outstanding years working as the Microsoft FastTrack lead, where I’ve focused on establishing Transparity as a Microsoft Strategic Partner in the UK and attaining the prestigious position of Top three Partner in the UK. I am now focusing on expanding and developing the team, leveraging AI and M365 technologies to strategic customers across EMEA. Moreover, I am responsible for ensuring that our services are delivered to the highest standards of quality, as well as providing effective leadership to managers and senior professionals of the team. I report directly to the board of director CPO and work closely with different stakeholders across the business such as the CEO, COO, and CFO as well as the Head of Sales, Head of Marketing, and Head of Modern Work.
I have joined Transparity to take on the role of FastTrack Manager to develop, execute and manage the FastTrack services and overseeing the programme, to ensure Transparity's success among FastTrack Ready Partners in the UK.
Customer Success Manager, responsible for driving client Cloud adoption through successful onboarding and utilization of the Public Cloud solutions. Required to proactively identify and prioritize opportunities, collaborate with pre-sales, managed services, operations, Cloud Management Platform (CMP), and digital marketing to improve the client’s use of the acquired Cloud solution. Driving and securing a high level of customer satisfaction and ensuring consumption. Alongside my primary responsibility of adoption specialist, I am also managing the Microsoft Fasttrack program for Insight UK (Insight being one of the largest Fasttrack ready partner in UK) and Sweden, but also supporting EMEA with the training of my peers (Spain, France, Netherlands, Germany, Belgium, Italy). For this role I am required to work directly with Microsoft to ensure success as clients transition their businesses to Office 365
I’ve been providing support and training to customers within Office 365, Azure and CSP as well with working on migrations for company based all over Europe, Australia, United states and Asia. Essential skills: - Break fix Office 365, Azure Providing Support on Exchange, SharePoint, Skype for Business, Intune, ADFS, AD Connect, Windows 10 E3, Dynamics (basic support), Admin centre, PowerShell and more. - Disaster recovery. - Client facing / service related experience/ O365 Projects / presentation skills. - Mentoring and management - Excellent Communication - Basic Networking - Windows platforms (Active directory, File Shares, SCCM, etc.) - Migration consultancy and scope of work. - Advisory on infrastructure - Exchange - Sync users onto the Cloud platform - Provide guides for all staff on what changes are to be made and what they should expect in the migration - Change DNS records - Configure SharePoint Sites - Advising the clients on what licence is required for their business and if they would be better off switching to different licences. - customer demonstrations and walking customer by the hands on perks of specific softwares. - Active directory, Azure AD.
I worked as a Italian speaking IT Support Analyst at the Help desk for Biogen being responsible with both the International and Italian market. This job has allow me to develop my IT and customer service skills. I have also trained new hire and worked as part of the group. Some of the tasks involved in this job role include: - Deployment of IT solutions for end users to improve their IT experience on a daily basis - Troubleshooting software issues - Suggesting ways to streamline IT related processes and providing a better experience for both, users and IT staff