Marco C.

Data & AI Engineer da empresa Closer Consulting

Portugal

About

I am a driven Data & AI Engineer with a unique and highly effective professional background. My initial 4+ years in customer-centric and analytical roles (including Workforce Management and Content Moderation) honed my critical thinking, problem-solving, and communication skills. This foundation makes me uniquely equipped to bridge the gap between complex business needs and technical execution. For the past three years, I have fully immersed myself in the data landscape. I specialize in designing robust data pipelines, developing cutting-edge GenAI/RAG architectures, and creating impactful data visualizations. I am passionate about leveraging the Microsoft Azure ecosystem, Python, and SQL to automate processes, build intelligent solutions, and unlock actionable data-driven insights

Experience

  • Data & AI Engineer at Closer Consulting
    Sep 2023 - Present · 2 yrs 10 mos

    Progressed rapidly from a Data Scientist Trainee to a core Data & AI Engineer, leading end-to-end data architecture and artificial intelligence projects. GenAI & RAG Development: Designed and deployed Generative AI solutions and RAG (Retrieval-Augmented Generation) architectures using Microsoft Azure Machine Learning, streamlining internal knowledge retrieval and automating business processes. Data Engineering & Pipelines: Built, optimized, and maintained foundational data pipelines for data ingestion and transformation using Python, SQL, and Azure Cloud Services. Observability & Analytics: Developed comprehensive monitoring systems and business intelligence dashboards using Grafana, Zabbix, and BI tools, drastically improving system visibility and data-driven decision-making. DevOps & Infrastructure: Utilized Azure DevOps Services and Microsoft SQL Server to ensure reliable deployment, version control, and database management. Skills: Azure DevOps · Microsoft SQL Server · Azure Machine Learning · Python · SQL · GenAI · RAG · Zabbix · Grafana · Data Visualization

  • Teleperformance (Full-time · 3 yrs 6 mos)
    • WFM Analyst | Data Analyst | Backup Planning analyst
      Jul 2022 - Aug 2023 · 1 yr 2 mos

    • Senior Content Moderator (TikTok)
      Mar 2020 - Jul 2022 · 2 yrs 5 mos

  • Customer Service Representative (BPI) at Teleperformance
    Jun 2019 - Dec 2019 · 7 mos

  • Administrative Sectors Payments (Tranquilidade) at NewSpring Services
    Jun 2018 - Mar 2019 · 10 mos

  • Customer Support Assistant at Tranquilidade
    Sep 2017 - Apr 2018 · 8 mos