Giussano, Lombardy, Italy
I manage a high-value portfolio of 20+ local and global enterprise clients across the Services, Retail, Media, Automotive, and Pharma sectors. I’m passionate about building strong partnerships with C-level executives to drive client retention, uncover growth opportunities, and deliver long-term value. I actively identify and pursue new business opportunities, leading cross-functional initiatives to launch new services and strengthen the company’s market presence. My goal is to combine strategic vision with hands-on execution to achieve sustainable revenue growth and client success.
I managed a portfolio of 10 enterprise accounts across the Telco, Media, Retail, Luxury, Automotive, and Travel sectors. I led account strategy, price negotiations, and contract management to ensure sustainable profitability, while overseeing cross-functional teams focused on achieving KPIs and delivering operational excellence. I also directed several digital transformation projects — including Chatbots, Omnichannel Platforms, and Speech Technology — that significantly enhanced efficiency, customer experience, and overall client satisfaction.
Being responsible of the Project Profitability and I am in charge of delivering a strong Partnership between Operation and the final Committee. My tasks are: Defining actions for Profit optimization. Analyzing the operational KPIs e measuring the effectiveness of the production process. Proposing solutions to increase efficiency. Ensuring the Service delivery accordingly to the Contract agreements. Implementing strategies to face new Committee requests and strengthen the Partnership
Reporting to the CEO of Country Czech Republic I was the leader of the Demand Planning and the Business Analyst Team for the domestic market In close cooperation with Operations, Finance and Commercial departments I was appointed of delivering the following tasks: Yearly Budget preparation, Quarterly and Monthly plan setting. Controlling and tracking the performance. Developing the most efficient balance between demand and production capacity. Reviewing the planning process with regional plants sharing best practices and solving issues
Role Summary I wasresponsible to run demand and supply planning process ensuring the correct balancing between the customer demands, the production plan and the master plan capacity. The proactive collaboration with Commercial Department & Operations drives the establishment of methodologies and processes to identify, analyze, and monitor data that affect profitability, growth and productivity. Key Accountabilities / Responsibilities Plan the correct production strategy to achieve the BDG profitability targets Work out the most efficient balance between Demand and production capacity Measure the effectiveness of the production process and initiate escalations in case targets are not meet in order to define recovery plans Anticipate Demand risks defining resource needs and implement solutions Analyze the financial impact of the demand/production plan and gap vs. BDG (volume, revenue, gross profit) Review the planning process with regional plants sharing best practices and critical issues Personal skills Ability to work with cross functional teams in a global environment Excellent teamwork, communication, and problem solving skills Ability to multi-task and handle multiple priorities Strong analytical skills and capability to work with big data for identifying trends and variations from plans. Fluent English communication skills Extreme accuracy High level of integrity Excellent computer skills including Excel
Role Summary / Responsibilities Reporting to the Optics BD Supply Chain Manager I was in charge of the demand/planning process related to a local manufacturing site maximizing the manufacturing output and fulfilling Customers demand Define planning objectives and validate production capability Optimize the working capital and execute the production plan Analyze Demand Trend Coordinate product availability to satisfy on time delivery and meet customer requirements Endorse the “Make to Order” manufacturing process Release purchase orders to Outsourcer Supervise the “Buyback” process of finished good
Role Summary Ensure Quality requirements of product specifications through inspections of packaging components including incoming materials, running work-in-process, and finished product. validate packaging integrity and quality checks on each packaging order inspect packaging machines by using appropriate controls to package different items verify packaged items for proper gluing, lot number and expiration date provide documentation completely and accurately