Ireland
Business Process Transformation and Service Design Innovation.
Design and operational architecture solutions. Thought leadership for BPO 'Digital Elite' clients in CS. Direct management of the process design and consultancy services, functioning as a bridge between services, commercial and sales strategy, the operational requirements and its transfer to execution.
Design and operational architecture solutions. Thought leadership for BPO 'Digital Elite' clients in the O2C cycle. Direct management of the process design and consultancy services, functioning as a bridge between services, commercial and sales strategy, the operational requirements and its transfer to execution.
Exciting role building and managing a new team of highly skilled, super smart process architects. We are redesigning business processes that will help a major Software licensing corporation operations become the best in its class and at the cutting edge of customer service. All supported by tools and process design specialists underpinned by top class Six Sigma black belts from 3 continents.
The beginning of a new era for the operations at a major Software provider. Part of a team of business architects mapping out global processes and procedures applying Six Sigma methodologies, which resulted in a major service delivery transformation, focused on service efficiency of back office tasks and customer experience intelligence for front line services.
With global transition of service delivery to arvato of its OEM support functions, a major Software provider, quickly launched business excellence innovation by the introduction of this CI role, which focused on line of business specific service improvement with particular focus on globalizing an operation that was fragmented in 2 regional delivery centers.
New life begins moving to Ireland and taking up a role with Accenture in the BPM business providing World Wide support to the OEM partners of a major Software provider. A team of highly skilled and committed people offering support 24/7 in 7 languages to ensure that the last mile of a multibillion Dollar business is delivered smoothly. This role drew on us all involved a warm sense of partner sentiment, their frustrations at times and how to delight them by providing world class service which was the recipient of prestigious awards in the field.