Berlin Metropolitan Area
High-impact account management and customer success professional with 10 years of experience in the IT industry. Proven expertise in driving revenue growth, customer adoption, and digital transformation for global enterprises. Skilled in B2B SaaS sales, consulting, and relationship management, with a strong focus on observability, APM, and cloud technologies. Adept at managing key accounts across the DACH region, negotiating high-value deals, and orchestrating cross-functional collaborations to maximize client success. Experienced in working with Fortune 500 companies, financial institutions, and government organizations to implement data-driven strategies that enhance operational efficiency and business outcomes. Committed to delivering value through consultative selling, technical expertise, and strategic customer engagement.
• Serving as a trusted advisor for enterprise customers, aligning their business goals with Cisco's software portfolio. • Orchestrating collaboration between sales, services, and partners to enhance software adoption.
• Led strategic account management driving adoption, retention and growth of major DACH accounts • Expertise in building and nurturing long term client relationship with customers and the partner ecosystem to drive digital transformation and network observability • Driving renewal and upsell conversations, quoting and negotiations
• Served as trusted advisor for enterprise customers, aligning business goals and strategic initiatives for enterprise accounts • Orchestrated coloration between sales, services and partner to drive software adoption • Conducted executive business reviews, showcasing ROI and value realization through data-driven insights
• Designed and developed advanced data intelligence dashboards for various business verticals. • Aggregated and analyzed data from multiple sources to provide actionable business insights. • Supported strategic decision-making by identifying trends and opportunities through data visualization.
• Managed key accounts in Northern Italy achieving and exceeding sales targets. • Developed and maintained long-term client relationships, driving customer satisfaction and revenue growth. • Conducted market research and competitor analysis to refine sales strategies and positioning.