North Waterboro, Maine, United States
Highly skilled professional with broad work experience in information technology, technical support, software engineering, analytics, real estate, and home construction.
- Administered USNH enterprise technology and services, ensuring optimal functionality of Canvas LMS, Zoom, Kaltura, EAB Navigate, Qualtrics, Microsoft Teams, Google Workspace, Active Directory, and additional software platforms. - Executed technical administration of enterprise platforms through GUI, API scripting utilizing Python, SQL, JavaScript, CSS, and HTML. - Field tier 2 support requests via TeamDynamix ticketing system and service request workflows, user provisioning/deprovisioning/permissions. - Serve part-time as technical lead for iLearnNH grant funded program to provide technical guidance and support to K-12 New Hampshire school districts participating in the grant. - Recommend, advise new process improvements, coordinate with vendor support, develop BPs/SOPs, new methodologies, research and test new software releases/deploys. - Document application support guides, FAQs, and create data reporting as needed.
- Responsible for USNH IT Service Management analysis and TeamDynamix ITSM platform support using ITIL methodology, data analytics, current state analysis, and future state process improvements for numerous enterprise technology service lines. - Oversaw various projects aimed at optimizing change management, problem resolution, and incident handling to improve overall service delivery. - Organized and led management committee meetings, ensuring comprehensive review of all enterprise technology staff submissions. - Administered TeamDynamix IT service management application as backup administrator.