Winnipeg, Manitoba, Canada
A results-oriented professional with 5+ years of sales, customer service and business development experience; focused on improving a company's market position and maximizing financial growth by defining strategic goals, identifying new business opportunities and liaising with business partners and stakeholders. Proven ability to forge and rekindle customer and supplier relationships resulting in increased business from negotiated pricing, forecasting, logistical insight and customer service management throughout the product life cycle. Over 10 years of entrepreneurial, paid, and volunteer experience ranging from teaching and coaching youth to providing face-to-face customer service in a fast paced environment, producing positive results. Specialties: Client Acquisition, Customer Service, Client Relationship Management, Database Management, Supply Chain, Logistics,
Determined the territory strategy; planning, reviewing & accurately forecasting market developments across Ontario, Manitoba and Saskatchewan. Conducted market research and prepared detailed analysis reports to identify key target market segments. Responsible for pricing strategy, initiating, maintaining and completing 100+ RFPs. Primary point of contact for customers, customer service, purchasing, operations and management. Key Achievements: • Won new client accounts resulting in double digit sales growth with an annual sales forecast of 1 million dollars for year end 2018 • More than tripled direct load volumes of a key product for new business resulting in new business across targeted markets • Secured contracts to provide over 500,000kgs of a new product SKUs to a major clients, resulting in new business • Highly focused on providing best in class customer service, working to ensure customer loyalty
Collaborated cross functionally with multiple strategic business units including logistics, finance, purchasing and upper management to set and execute short-term and long-term sales goals. Focused on applying forecasting techniques and strategic planning to determine sales and profitability of products, lines and services across Ontario.
Manage Food, Household & Industrial Cleaning, and Glycol accounts and industries within the city of Winnipeg. Responsible for customer acquisition and customer growth through the creation of strategic partnerships, strong customer relationships, and competitive pricing.