Richardson, Texas, United States
Emphasizing human-centered design, I create and optimize scalable product portfolios that make a positive impact on people’s lives. I truly love what I do - delighting customers and collaborating with colleagues by translating needs and wants into digital solutions that deliver real and lasting value through active listening, analysis, defining success metrics, and focusing on key results. Taking on complex problems to design and develop elegant solutions is what drives me in my profession. Professional Skills & Domain Knowledge Agile Methodologies: Scrum (CSPO); SAFe (POPM) | Product Management | Strategic Planning | Go-To-Market Strategy | Product Roadmap | User Experience | Complex Problem Solving | Market & Competitive Analysis | Team Development | Client Relationship Management | Wireframing | SaaS | B2B and B2B2C | Jira, Confluence | Aha | SmartSheet | Miro | Axure | Balsamiq | Microsoft Office Suite Customers and key stakeholders are front and center of any product solutioning. Everything else follows. While not all agree on priorities, part of being a great product manager is making the difficult choices about what needs to be delivered when, creating alignment between corporate goals and market demands. Professionally and personally: - I am constantly learning as my craft, technology and global marketplace evolve. - My intuitive is good but data drives decisions. - The ability to tell a great story you believe in not only inspires, it motivates. - I am highly adaptable to the environment in which I find myself,. - I am accountable for all my decisions and actions, learning from mistakes and building on successes. - I remain calm under stress and adversity.
Built for higher education, Watermark software connects data, streamlines processes, and enables collaboration so institutions can focus on what matters most: student success. Product line lead for course evaluations & institutional surveys and curriculum, catalog & syllabus management applying Agile methodologies of Scrum and SAFe.
A luxury travel agency offering a blend of big agency buying power with the bespoke services and attention to detail of a boutique agency. Directed technology, product and business intelligence vision, strategy and teams to drive a digital transformation through automation and innovation.
Tour operator technology startup, providing B2C & B2B e-commerce and call center reservation SaaS solutions. Defined B2B product and market strategy, value propositions and success metrics to penetrate and expand the company presence in the Caribbean through collaborative partnership with executive and sales teams. Managed product roadmap and backlog for CRS, CRM and Call Center product lines. Developed advanced proficiency in Agile, Scrum, Confluence, Jira, Axure and Balsamic.
Travel Agency Consortia spanning the U.S, Canada and Australia/New Zealand. • Redesigned and launched the company online travel marketplace (extranet), resulting in a fourfold increase in user engagement and sales, and successful penetration into Australian/New Zealand markets. • Unified and standardized development and product management processes, allowing for improved transparency, communication and understanding of vision and intiatives across the organization. • Awarded Travel Weekly’s Gold Magellan Award in Marketing. • Formulated and directed product and technology initiatives. • Evangelized technology to Board of Directors, executive stakeholders and clients througg regular briefings and presentations, site visits, and product webinars. • Contributed to ROI projections and analysis to determine the business value and prioritization of technology and product initiatives. .