Brussels Metropolitan Area
- 15+ years of related Information Technology experience - perfect communication and customer service skills in several languages in highly demanding multinational environment - AgilePM® Project Management Foundation - ITIL Foundation Certificate in IT Service Management - Microsoft Certified Desktop Support Technician - CCNA course Directs and manages all support activities for the corporate workstations, servers, printers and network infrastructure for all business groups. Manages, analyzes and routes issues to the proper groups and analysts. Acts as liaison with Information Technology second level support groups, facility management and vendors. Provides second tier support to end-users for PC, servers, Blackberrys, Iphones, RF equipment, printers, mainframe applications and hardware, and other network attached devices. May be responsible for planning, organizing, and coordinating resources within the team.
Coordinating and conducting all support activities for the corporate workstations, servers, printers and network infrastructure for all supported sites (Brussels, Geneva, Guyancourt, Luxembourg, Zurich). Acting as liaison with Information Technology third level support groups, facility management and vendors. Responsible for planning, organizing, and coordinating resources within the team. Multiple projects activities. Technical lead role for pairs from Brussels office and other French speaking sites (Belgium, Morocco, France, Switzerland, India).
- Administration of IT infrastructure in HQ office - Provide second-tier support to IT infrastructure among Europe, Middle East and Africa region: PCs, Apple Macs, servers, network switches, printers, mainframe applications and mobile devices (tablets, phones, ipads, iphones). Troubleshoot LAN, data voice (Cisco Phones), video systems (Cisco Telepresence, Polycom Conferencing) issues and resolve them. - Provide on-place support in facilities among EMEA region – offices and manufacturers. - Act as a liaison into third-tier IT support teams to expedite support process. - Conduct IT operating model expansions - Manage vendor warranty break/fix in EMEA region for PCs, servers, network devices and other IT hardware. Assist in the desktop/server/LAN procurement process. - IT equipment procurement for users. - IT databases management. - Maintain documentation for the facility, including inventory, ticket tracking, time tracking and assigned project work. - participation in coordination and implementation of process improvements. IT operational models implementation in several locations in EMEA and APAC regions (implementation of standard processes, work methods, tools and metrics in different multicultural environments ex. France, Spain, Morocco, India). - training and providing support to new support groups in different locations worldwide
-2nd level remote IT and telecom support for company employees; -managing Windows 2003/2008 servers: monitoring performance, quotas, performing backups and restores; -managing network resources using Active Directory: security groups’ administration, managing user and computer accounts; -configuring and troubleshooting Lotus Notes mail clients on workstations and Blackberry devices, managing Lotus Domino Blackberry Enterprise Server; -configuring network printers.
Multiple translation and interpretation works for several agencies in Poland language combinations: French-Polish, Polish-French - technical - legal