São Paulo, São Paulo, Brazil
More than 18 years of experience in freight forwarding and logistics, working for multinational companies; Leadership abilities, excellent organization and time management skills; Experience in Customer Service, Inside Sales, Pricing and Operational - Air and Ocean Import
New Customer Development; Customer Solutions Design; Development of strong relationships; Focus on clients’ business challenges and strategies; Global customer portfolio management with air, sea, road and customs clearance processes; Development and execution of Business Tactical Plan; Revenue and opportunity analysis; Alignment of expectations with clients’ objectives and strategies; Preparation, development and analysis of KPIs.
Customer Retention and Development Program Align Expeditors’ and customer’s strategic objectives Proven track record for driving direct and indirect costs out of the customers’ supply chain Align dedicated knowledge based resources to customer’s unique business needs Provide guidance to account manager in regular planning and strategy sessions Develop a strong understanding of the customer’s key business objectives Focus on customer’s strategic business challenges Process improvement, cost savings, cost avoidance, improved compliance and improved visibility Network Solutions; Customer Business Analytics Systems; Global Standard Operating Procedures; Visibility Tools Optimized logistics performance and capabilities globally
Elaboration of quotes and commercial proposals; Analysis of results per consol; Strategic Development trade lane Asia x Brazil; Customer Service portfolio maintenance; Elaboration BIDS for freight forwards and direct customers;
Supervision of the Operational Dept of Aerospace Guarulhos branch; Coordination of air shipments of Aerospace customers, AOG cargo, DG, temperature control and over dimension; Elaboration of proposals for SPOT shipments; Coordination of import and export of the pharmaceutical industry, project loads, refrigerated loads, and customer service LIBBS; Preparation and analysis of performance reports KPI's and PSI's.