Italy
• Good level of English • Intermediate Level of French • Italian Mother tongue • Strong communication and organizational skills • Excellent telephone manner • Extremely productive in a high volume, high stress, environment • Communicated company’s activities on social networks and updated them continually • Team worker and experienced in working in an international environment • Expertise in customer service and sales with a proven track record of meeting or exceeding expectations • Responsible, analytical and open-minded • Computer Skills: MS Word, Excel, Power Point and advanced Internet abilities
- Coordinating activities performed by BPOs (weekly investment cycle, customer care and claims office. 25+ FTEs); - For assigned projects, driving the process of documenting current “as-is” and “to-be” business processes and gathering requirements as well as uses cases owning the overall drafting of the business requirements document (“BRD”). - Coordinating tests activities with the team for ongoing projects, - Having an active role in change management and continuous improvement projects promoted within the company.
- Performing 1st level AML controls and follow ups, - Prepare and conduct meticulous reviews of customers of Intesa Sanpaolo Life, as per AML policies and procedures, - Completing EDD on medium risk client, - Supporting and managing AML team and tasks.
- Processing and quality controlling of incoming claims and surrender requests, - Investigating and resolving process Issues in coordination with IT Department and outsourcer, - Giving 2nd level support to outsourced Customer Service Team, - Supporting development and testing of new products and features, - Supporting the Development and Maintenance of departmental Processes and procedures, - Supporting the design and development of Portfolio Dashboards and control tools, - Managing and maintaining Interactive Voice Response (IVR), - Liaising with external service providers and monitoring their service quality and efficiency
Gestione Mailing, Gestione Social Network, Comunicazione su web, Lavori di segreteria, Redazione di Comunicati Stampa • Publish press releases • Answered inbound calls in support of customers needs • Responsible for all correspondence • Compile call lists by contacting prospects, identifying needs and establishing a new relationship • Sent proposals by mail and e-mail when required • Identifying the customer's needs • Research and identify competitor products, services and promotions and sales strategies • Making appointments to meet new and existing customers • Attending BIT2014 trade show in Milan, having a professional style of communication and ability to build rapport with prospective customers
Gestione Mailing, Social Network, Campagna AdWords, Gestione della Comunicazione online • Publish press releases and work with public relations to help market new products • Promoted the company with Google Adwords Campaign and email marketing • Promoted our EVOO through different events and activities such as advertising campaigns to originate customers inter-est and to increase sales • Increased company product presence in Internet using dif-ferent social networking tools for the company, such as Fa-cebook, Twitter, Flickr, LinkedIn • Responsible for entering customers information into the company's database and placing order for new supplies • Established an effective communication between the cus-tomers and the company • Organized meetings with potential international buyers and ability to build sales ratio • Networked extensively with customers to build successful business to business relationships • Resolve customers issues and answer questions about prod-uct • Contacting prospective customers by phone and email
Addetta Front Office/Orientamento formazione-lavoro, inserimento dati, ricerca di Back Office • Provided information to students about University, work and activities in the city • Gave information to international students ensuring that they understood completely • Provided an excellent client service on reception desk • Conveyed in a reassuring manner step by step instructions to resolve application issues • Answered inbound calls in support of client needs • Managed the database and data entry • Participated in training sessions to develop youth activities (i.e. music competitions, painting and photographic exhibition)