Greater Santa Cruz de Tenerife Metropolitan Area
- Managed the network and access control refurbishment of an acquired portfolio with 17 live hotels. Executed within 6 months with minimal impact on the running operations. Reduced monthly OPEX costs by 75% and reduced need for on site staff by 50%. - Reduced costs of access refurbishments in multiple projects by more than 50%, with up to €400k by project, by designing custom parts to fit new systems on old hardware while staying compliant with all relevant regulations. - Increased the reliability of Numa's access control system to nearly 100%, reducing error rate by 30 times. Spotted faults in internal code and vendor API to achive this. - Defined Numa's ICT standards, owned interface lists and buildout description of ICT scope for all new built sites. - Trained new joiners within multiple departments, provided support and guidance to team members, acted as sparring partner for Numa's CTO, VP of Growth Operations and Head of ICT.
Key responsibilities - Leading numa's ICT team, responsible for digital access control & security systems, internet, WiFi and TV management solutions in all running and future properties. - Define and implement technical and operational standards, creating hichly reliable systems and seamless guest experience. - Define metrics for measuring the ICT portfolio performance. Implemented a continuous portfolio management process linked to other business planning. - Management of external partners to achieve operational KPIs. - Monitor and optimize the opening and running costs of numa's ICT infrastructure. Key achievements - Planning and execution of all ICT related deployments ensuring hard-and software functionality on opening date for 39 properties across Europe with more than 1.400 guest rooms. - Planning of 50+ future properties with more than 3.000 guest rooms. - Developed solid standards for all systems within my responsibility from hardware to software setup across the portfolio. - Created and maintained all ICT standards, guidelines, documentation and databases. - Implemented solutions and procedures to reduce the access control system's failure rate by over 70%. - Raised guest WiFi scores and NPS to 9.1 and 60 respectively. - Managed the implementation of TV-management and streaming services in over 2000 guest rooms. -Took part in the negotiation of multiple MSAs leading to a reduction of ICT related opening costs of 30%.
• Office manager of the director, responsible for administrative processes and coordination of 5 employees while supporting in developing curricula at Germany's highest military educational institution. • Responsible for cross-departmental process and project monitoring, compliance with objectives and deadline submissions for 80 employees. • Improvement of the existing process monitoring system at no cost through intelligent connecting of existing software making use of VBA to automate tracking functions. • Monthly cost and budget control of ongoing research projects and contracts for external lecturers and experts. • Preparation and organization of events, panel discussions and workshops with external participants at the academy.
• Deputy adjutant to the commanding general and first point of contact in the commanding group for subordinate departments with over 10,000 employees. • Content control and, if necessary, correction of all draft resolutions for the commander, including performance reviews, personnel and legal matters in close cooperation with respective department chiefs. • Responsible for the travel planning of the commanders group. • In charge of personnel management as well as vacation and training/course planning of the employees of the commanders group in accordance with career perspective and individual needs. • Personnel education and training in handling common and industry-specific software in the area of division management.
• Handling of internal and external correspondence of the commander. • Preparing and accompanying the commander on battlefield circulation to ensure command capability. • Preparation and hosting of briefings and conferences. • Organization of visitor service for high-ranking representatives of domestic and foreign armed forces and politicians including ministers and heads of state.
• Requirements planning and organization of medical care for exercises and training projects of the brigade. • Permanent representative of the head of department in the event of a long absence or vacancy in the position. • Implementation of training and further education in the medical sector with a focus on extended first aid training. • Supervision and evaluation of brigade’s staff’s medical performance during pre-mission training.