Germany
I am a strategic Optimisation and Transformation Manager with a passion for what’s next in the ever-evolving workplace. My structured approach ensures that plans are not only created but effectively implemented, engaging and involving team members at every step. I focus in identifying team strengths and weaknesses, tailoring strategies to maximize performance and foster a supportive "I got your back" mentality, because I firmly believe that no success is ever achieved alone. I adapt to and reformulate plans to meet changing needs, always focusing on what is most beneficial and appropriate for the people involved. I prioritize clear communication, actively listening to and valuing the input of those around me. What is good for people is ultimately good for business, and I am dedicated to making impactful, data-driven decisions that benefit our global community.
Establishing, maintaining and optimizing Implementation Processes for bmetric's solutions for over 20 customers from over 10 different countries Distributing Tasks and overlooking execution of such tasks within the Product Implementation Department. Managed daily tasks for 5 employees Screening, hiring, onboarding and coordinating PI Agents (dynamic team of six people) Linking & Optimizing communication between departments - reformulating requests made by the customer, into executable tasks for the Product Implementation Department Efficiency and Communication management using Asana, Jira, Confluence and Slack
A/B Split-tested trigger and design option for customers to ensure optimized UX Analyzed customer journeys on websites for better placement of engagements Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting Executed requests made by customers, placing Cookies, Pop-ups and Render- to-Target engagements on their website