Bristol, England, United Kingdom
Remote Refrigeration Engineer specialising in monitoring, diagnosing and optimising refrigeration and HVAC systems across commercial and industrial environments. Experienced in root cause analysis, remote technical support and proactive issue resolution, with a strong focus on improving system performance, reducing downtime and supporting field operations through data-driven insights.
Deliver remote technical support and performance optimisation for refrigeration and HVAC systems across commercial and industrial client estates. Operating within the National Operations Centre environment, I specialise in identifying, analysing and resolving system issues before they impact business operations. • Performed technical triage and root cause analysis, using system data and trend insights to diagnose faults and implement long-term corrective actions • Proactively monitored and optimised system performance, maintaining configuration standards and improving asset reliability across client portfolios • Acted as a technical escalation point, supporting field engineers, NOC teams and project departments with complex hardware, software and network-related issues • Collaborated with third-party IT teams and suppliers to resolve communication and infrastructure faults affecting system connectivity • Drove continuous improvement initiatives, streamlining processes, removing inefficiencies and enhancing service delivery in line with SLAs • Provided technical guidance to colleagues, strengthening team capability and consistency of service • Supported risk management and operational decision-making through trend analysis and data-led recommendations • Built strong client relationships, acting as a key interface for technical matters and ensuring high service standards
Coordinated national service delivery for refrigeration and HVAC contracts, managing high-volume work orders, engineer scheduling and client communication in a fast-paced, SLA-driven environment. Played a key role in ensuring operational efficiency, rapid response to critical issues and continuous service improvement. • Managed and prioritised reactive and planned work orders, allocating engineering resources based on urgency, SLA requirements and operational impact • Coordinated emergency callouts, ensuring rapid response to minimise downtime and financial risk for clients • Acted as a central hub between clients, engineers and internal teams, maintaining clear communication and efficient service delivery • Supported national contract operations, overseeing workload planning and service execution across multiple sites • Stepped into supervisory responsibilities, including weekend oversight and decision-making during high-pressure situations • Delivered training and onboarding for new team members, providing ongoing support and performance feedback • Identified process inefficiencies and proactively raised risks and improvements, contributing to smoother workflows and better service outcomes • Resolved customer queries and escalations promptly, maintaining strong client relationships • Supported procurement operations, sourcing alternative suppliers and cost-effective solutions to reduce spend • Designed and implemented a standardised procurement process, improving consistency and clarity for the wider team Recognition & Achievements • Awarded the Living Our Values Award (2022) for outstanding support to colleagues, operational flexibility and commitment to service excellence within the National Operations Centre environment • Received an Outstanding Achievement Award (2018) for exceptional dedication and operational support during severe weather disruption, demonstrating reliability and commitment under pressure
Led day-to-day retail operations in a high-volume food environment, supporting the Shop Manager and ensuring consistent delivery of strong sales performance, team productivity and excellent customer experience. • Took ownership of shop operations during manager absence, ensuring smooth running of shifts and consistent performance • Led, motivated and developed a high-performing team, including rota planning, onboarding and ongoing training • Delivered a strong customer-focused experience, building rapport with regular customers and maintaining high service standards • Provided structured feedback and coaching, supporting team development and performance improvement • Contributed to sales growth and profitability, supporting in-store initiatives and upselling opportunities • Maintained operational standards, including cash handling, stock control, food preparation and hygiene compliance • Managed shift execution end-to-end, ensuring efficiency, organisation and attention to detail in a fast-paced environment
Led and optimised data capture and processing operations within a market research environment, specialising in bulk document scanning, data validation and process improvement. Played a key role in ensuring high data accuracy, operational efficiency and continuous system enhancement. • Coordinated and oversaw end-to-end data processing operations, ensuring accuracy, efficiency and adherence to tight deadlines • Planned workflows and schedules to maintain consistent throughput and performance across large-scale data capture activities • Analysed raw data outputs, identifying inconsistencies, drawing insights and recommending improvements to data quality and processes • Performed detailed data validation and manual quality checks, ensuring completeness and reliability of processed information • Contributed to the development and testing of internal data capture software, identifying bugs and improving system functionality • Diagnosed and resolved software and processing issues, minimising downtime and maintaining operational continuity • Maintained and operated high-volume scanning equipment (Fujitsu fi-5950), ensuring optimal performance and minimal disruption • Designed and implemented process improvements, significantly reducing reliance on manual data entry and lowering operational costs • Trained and onboarded new team members, improving team capability and consistency of output
Planned and delivered end-to-end travel, logistics and event coordination for touring artists, managing groups of up to 20 people across multiple locations. Focused on creating seamless, stress-free experiences while balancing complex schedules, budgets and operational challenges. • Managed full tour logistics, including transport, accommodation, itineraries and scheduling across multiple destinations • Led tour groups (artists, crew, security and drivers), ensuring smooth execution of events and adherence to strict timelines • Designed and coordinated travel itineraries, including hotels, meals, sightseeing and entertainment, enhancing overall client experience • Acted as the primary point of contact, resolving issues in real-time such as travel disruptions, schedule changes or on-tour challenges • Controlled budgets and cost planning, ensuring efficient use of resources while maintaining high service standards • Coordinated venue logistics, including equipment transport, stage setup and collaboration with technical teams • Built and maintained relationships with venues, promoters and international partners, supporting successful event delivery • Negotiated contracts and booking agreements, ensuring favourable terms and strong commercial outcomes • Organised international travel requirements, including visas, insurance and compliance with local regulations