Le Boulou, Occitanie, France
Experienced Administrative professional with a demonstrated history of working in the medical device industry. Skilled in Contract Administration, Salesforce, Microsoft Excel, SAP, Medical Devices, Sales and Biotechnology.
Responsible for renewing all service contracts for bioMérieux Canada's installed base of microbiology diagnostic equipments. Generating renewal quotes and achieving consistent growth converting warranty expirations into service contracts. Identify business opportunities within the service department and implement new service plans. Schedule preventive maintenances, monitor activity of Service Technicians and provide support for field operations. Preparing quotes for repair orders, preventive maintenances, equipment relocations and follow-up on completion to generate corresponding invoices. Maintain accurate Installed Base data in SAP, tracking serial numbers of all equipments. Provide SAP support to service team as a key user. Validate service revenue forecasts with accounting and working with sales teams to strengthen customer relations and increase service sales.
Purchasing logistic services, supplies and equipment according to the company's needs, respecting deadlines and terms and conditions of deliveries. Communicating with vendors and sales department to proactively solve distribution challenges. Checking invoices against all purchase orders for accuracy. Maintaining the PO database and updating pricing of all vendors including freight forwarders. Determining most appropriate shipping method for all exports and imports as well as providing all necessary documentation for custom clearance.