Marcel Clemens

Managing Director | Non-Profit Jazz Management & Cultural Event Production at Cultura Collective gGmbH

Greater Dusseldorf Area

About

Experienced business leader with more than 20 years of international management experience across global logistics, supply chain, sustainable retail, gastronomy, cultural production, and non-profit management. Proven expertise in operational leadership, customer experience, process excellence, business development, and strategic execution across Germany, France, the Netherlands, and Belgium. Strong background in logistics and supply chain management through leadership roles in local depots, international hubs, country organizations, and corporate headquarters. Extensive experience in KPI-driven performance management, LEAN Six Sigma methodologies, process optimization, and the development of international supply chain solutions in cooperation with global customers. Founded and managed a sustainable zero-waste retail, gastronomy, and cultural business for 7 years, generating approximately €450,000 annual revenue and leading a team of up to 15 employees. Responsible for strategy, operations, marketing, recruitment, inventory management, hospitality, and event operations, while successfully establishing a strong local brand in a competitive market. Currently Managing Director of an international non-profit organization focused on jazz artist management, festival production, and concert programming. Responsible for strategic, operational, and financial leadership, including international artist relations, fundraising, marketing, partnership development, and cultural event production. Core strengths include customer experience, operational excellence, team leadership, intercultural communication, entrepreneurial thinking, and the ability to translate strategy into sustainable business and cultural concepts.

Experience

  • Managing Director | Non-Profit Jazz Management & Cultural Event Production at Cultura Collective gGmbH
    Apr 2025 - Present · 1 yr 4 mos

    Managing and developing an international non-profit organization focused on jazz artist management, festival production, and concert series programming. Responsible for the strategic, operational, and financial leadership of the organization, including international artist relations, event production, fundraising, marketing, public relations, and partnership development. Leading the planning and execution of jazz festivals and cultural events while building sustainable networks across the international music and cultural sector.

  • Co-Founder and CEO of Pure Note GmbH at Pure Note GmbH
    Mar 2019 - Mar 2025 · 6 yrs 1 mo

    Owner & Managing Director | Zero-Waste Store, Gastronomy & Cultural Venue Built and managed a sustainable retail, food service, and community-focused business over a period of 7 years, generating approximately €450,000 in annual revenue and leading a team of up to 15 employees. Responsible for business strategy, team leadership, marketing, public relations, inventory and supply chain management, recruitment, as well as event and hospitality operations. Successfully established a strong local brand and maintained a long-term market presence in a highly competitive environment.

  • TNT (7 yrs)
    • Perfect Transaction Executive
      Apr 2015 - Feb 2019 · 3 yrs 11 mos

    • Manager Process Excellence, Customer Service & Value Added Service Center at TNT Express
      Apr 2014 - Apr 2015 · 1 yr 1 mo

    • Manager Customer Service & Value Added Service Center
      Oct 2013 - Apr 2014 · 7 mos

  • Manager Customer Service ICT & Electronics at TNT Express
    Feb 2006 - Mar 2012 · 6 yrs 2 mos

  • TNT Express Germany - Troisdorf Head Office (5 yrs 1 mo)
    • Customer Service Quality & Strategy Specialist
      May 2003 - Jan 2006 · 2 yrs 9 mos

      Performance Management KPI Reporting Functional training development Bonus scheme development Forecasting

    • Country Customer Service Coordinator
      Jan 2001 - Apr 2003 · 2 yrs 4 mos

      Report creation Process coordination Performance measurement & internal communication