The Randstad, Netherlands
Motivated and creative Software Engineering Manager with a strong background in IT, project management, localization and working with international teams. I bring a broad set of skills, from leading projects and teams to solving complex problems and communicating ideas clearly. I am especially passionate about automation and love finding smarter, more efficient ways to get things done. Known for being reliable, easy to work with, and always eager to learn, I enjoy collaborating with others, staying productive, and continuously improving how we work.
As Application Services Coordinator, I am responsible for developing, supporting and enhancing the various software solutions used accross our EDM region (Europe and Developing Markets), among others: • ISPnext (Invoice Processing Software) • E-Invoicing development and deployment in Europe • Coswin CMMS (Computerized Maintenance Management System) • EDI (Electronic Data Interchange) for Ordering, Shipping and Invoicing • WMS (Warehouse Management System) for our Dutch (Verkade) and French (BN) factories • Various Interfaces and Automation
MAIN RESPONSIBILITIES: • Managing a multi-national Team of 4 persons in the Netherlands and 4 persons in Germany • KONICA MINOLTA Software development before launch: - Software Localization Engineering - Firmware Localization Engineering - Own developments (DVD-ROM Installer, Updater Service, Language packs) - Scheduling and project management • Development/Modification of software and firmware for Major accounts requests • Centralized coordination with main office in Japan and information to European Subsidiaries • European DVD-ROM masters and Public Download for bundling and for Customer Support • Distribution of drivers and firmware to our European and world-wide websites and internal support system • Support and Shared Services for OEM Customers • Network and data management for own department specific servers and workstations MAIN ACHIEVEMENTS: • Created a very strong, capable, highly motivated and loyal multi-cultural team • Increased languages support from 5 main to currently 22 European languages • Upload of 10000~20000 drivers and firmware per year to our European and World-Wide websites using self-developed automated processes • Updater Service to automatically update our DVD’s with latest online contents • Managed to become independent from Japan’s main office for European versions • Developed and maintained an advanced department network, systems, servers
MAIN RESPONSIBILITIES: • Managing a multi-national Team of 6 persons and a budget of 1 M€/year • European coordination / lead for EPSON Software development before launch: - Requirement and design - Scheduling and project management - Development - Evaluation • Centralized coordination with main office in Japan and information to European Subsidiaries • Localization support to European Subsidiaries and coordination with main office in Japan • Outside Vendors management for Additional languages Localization (2 M€/year) • CD-ROM masters for bundling and for Customer Support • High level technical support to European Subsidiaries • Independent Software Vendor (ISV) support (non EPSON Software) • Network and data management for own department specific servers and workstations MAIN ACHIEVEMENTS: • Created a very strong, capable, highly motivated and loyal multi-cultural team • Evolved from independent local operations to efficient and recognized European matrix operation and management • Established and maintained a very good team-work with all European Subsidiaries and Japanese main office • Successfully progressed from a few projects / year to up to 40 new products representing 300 projects / year • Developed and increased languages support from one language to currently 7 major, 4 Nordic, 3 Eastern, Turkish and Greek languages • Successfully collaborated with Microsoft to provide support for all new EPSON printer models at each major Windows releases from Windows 3.11 up to Windows XP • Developed and maintained an advanced department network, systems, servers and communication systems
MAIN RESPONSIBILITIES: • High level technical problem solving and escalation • Software developments (Scanner drivers, libraries, diagnostic and demo utilities) • Software evaluation, translation and status information sharing • Hardware product certification • Independent Software Vendors support (ZSoft, Next, Digital Research, …) • High level trainings to after-sales service staffs and distributors (UNIX Installation & Administration, EPSON Scanners & Image processing) • Support to After-Sales, Marketing and Sales departments
MAIN RESPONSIBILITIES: • Technical support to end-users and distributors • Technical problem solving • Software Evaluation (Scanner drivers) • Technical training courses to after-sales service staffs and distributors (PC’s, Scanners)
MAIN RESPONSIBILITIES: • Laptop computer repair • Desktop computer repair