Lucerne, Lucerne, Switzerland
With more than 10 years of experience and expertise in the luxury hospitality industry, I have helped hotels to increase sales, improve their online presence, perform better due to process optimization and increase customer satisfaction. I am passionate about people, cultural events and international atmosphere. At the moment I am finalizing my studies at Swiss Hotel Management School - SHL Luzern to further develop my knowledge in Business Administration, Management and Leadership skills.
- Hosting guided tours and presentations on-site; - Managing bookings of individuals, groups, seminars and banquets as well as taking care of seminar guests and seminar leaders, and handling general administrative work; - Collaborating in the design of the website and content creation for social media channels
- Analyzing current process to identify improvement possibilities to optimize workflow. - Definition of new process and procedures. - Responsible for the new Brand Identity and online presence.
- Developing online content strategy in close cooperation with the marketing management and independently managing all digital channels of the hotels, creating content and analyzing KPIs. - Assistance in the analysis and selection of the new web agency for the PALACE LUZERN and the PALACE ENGELBERG TITLIS and responsible for the launch and the content of the new websites. - Revising and updating the Hotel brand presence, expanding brand awareness and reputation.