Barcelona, Catalonia, Spain
Enthusiastic about the intersection of technology, sales, and interpersonal dynamics. I offer two decades of expertise in Leadership, Sales Training and Account Management. My professional journey has involved collaboration with diverse clients (new and existing), ranging from large enterprises to small and startup businesses. Having seamlessly operated in both German and Spanish work environments for nearly ten years, I am a trilingual individual proficient in German, English, and Spanish. As a highly empathetic yet results-oriented leader, mentor, and colleague, I am committed to driving success through effective communication and strategic guidance.
- Managing a portfolio of existing strategic accounts - Being the trusted advisor for Global Enterprise and MidMarket Accounts - Customer success tasks & Collab with CX - Leading QBRs, product demos and managing escalations - Focusing on growth and retention - Revenue growth activities, such as renewals, upselling and cross-selling - Onboarding new clients & leading the first platform adoption workshops - Kick off meetings to onboard new talents - Compliance & Finance Workshops - building and strengthening client relationships - Project Management - Building a profit center - Presenting Business Cases to Clients - Leading Internal Change and Transition Projects - Leading the CS Best Practice Workshop - Leading the AE & CS Collab Workshop - Supporting with Visa, Recruiting and develop hiring plans for clients
- Building C-Level Network in HR and SaaS Industry - Closing deals with new and existing clients - Leading global and local projects - Selling the full ADP product range - Identifying cross- & up sell opportunities with clients - Pipeline creation - Creating and driving a success plan & QBRs with focus accounts - Monitor and manage support escalations - Daily Customer Success Tasks - Responsible for full sales cycle - Online Product Demos - Proposal and Pricing for all ADP SaaS Product Portfolio - Collaboration with different internal departments like legal, contracts, customer service, implementation and managed service. - Strategic Project management - Daily work with SalesForce Lightning & Siebel - Mentor for new hires -Champion (Stretch assignment) for MultiCountry iHCM, Social Selling & Consensus Videos - FY21 ADPs Presidents Club Member with 178% of Plan working from Homeoffice - FY22 - I hit 100% target 5 months before end of FY (ended with 136%)
- Account Management for Mid Market Germany - Hunting new business and farming existing clients - Specialist for Workstation Computer - Relationship building with C-Level and Partner - Training Team on Product Updates
- Freelance - Online Marketing - Consulting - Support with Marketing campaigns