Marc Greenhill-Jeffery

About

Senior IT/Network Support Specialist with over 25 years of comprehensive, hands-on experience in high-availability enterprise environments (Higher Education & Corporate). Proven expertise in network infrastructure maintenance & monitoring using ClearPass, NetMRI, Nagios, Cisco Prime, etc., Windows/macOS troubleshooting, and Active Directory administration. Known for rapidly diagnosing critical issues and communicating to users of all levels and abilities in a clear and effective way, with politeness and respectful diplomacy.

Experience

• Owner at JeffCo IT Solutions
  

  Domestic & Small Business IT support.

• Information Technology Specialist at NHS England
  

• Asst. IT Networks Engineer at University of Kent
  

• IT Support Technician at Kent College, Canterbury
  

• IT/AV Technician at University of Kent
  

  New position started Feb. 2015. Still running own business offering PC/Mac support.

• Management Information System Technician at ACE Europe Run-Off Services UK Ltd
  

  - Database development using Microsoft Access and production of management reports using Microsoft Excel and Cognos Impromptu. - Extraction and analysis of data from US-based data warehouse via IBM AS/400 and SQL Server. - Responsible for first-line IT support to department, liaising with Group IT Helpdesk.