Danvers, Massachusetts, United States
Specialties: I have strong technological acumen and love of all kinds of technology, coupled with experience and appreciation for the art of computer/electronics troubleshooting. Specifically, I have extensive knowledge and expertise with the Windows, Android, and iOS platforms, with a strong working knowledge of Mac OS and Linux as well; excellent verbal and written communication skills; strong editing, proofreading, and data analysis skills; the ability to write and communicate for a specific audience; proficiency in working with NetSuite CRM+ and BMC FootPrints; and experience with a broad range of office software, including Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft SharePoint, Microsoft Outlook, Google Docs, LibreOffice, and OpenOffice.
-Serve as the primary contact for the support, maintenance, and inventory of Gordon-owned PCs, laptops, and printers -Maintain the PC-based computer labs and public computer kiosks on campus, ensuring that all system images are up-to-date and all hardware is current and operating properly -Manage or assist in the operation of several server-based systems, including student printing via PaperCut, computer imaging through WDS, endpoint software deployment and management via SCCM, and license management for several software packages through a dedicated server -Assist with network and security-related tasks as they arise, ensuring that PC systems are properly configured on the domain and that all critical networked equipment (iOS and Android mobile devices, non-standard computers, printers, scientific equipment, etc.) maintain proper DHCP reservations and connectivity as needed
-Accomplished timely and detailed analyses of all database, e-journal, and e-book subscriptions for customers including academic, corporate, and government libraries, in order to accurately demonstrate all material that is covered and searchable with the EBSCO Discovery Service research product (essentially a Google-like search experience for subscription-based content) -Worked extensively with Microsoft Excel and Access in the performance of such analyses, regularly querying ODBC databases in order to compile comprehensive title lists -Assisted in the improvement of internally-developed Title Comparison System (TCS) software by communicating with the development team regarding feature enhancements needed by Marketing analysts -Wrote training documents to standardize the methodology for completing Level One and Level Two EBSCO Discovery Service e-resource analyses, and presented the standard operating procedures in training sessions with fellow Marketing analysts -Applied editing and quality-checking skills to all title lists, spreadsheets, and framing documents, in order to ensure that all finished products met the highest possible standards of accuracy -Maintained up-to-date copies of all relevant files on Microsoft SharePoint and NetSuite CRM+ in order to facilitate collaboration with members of the Discovery Analysis Group, Competitive Analysis Group, and Sales Operations Group
-Wrote abstracts for journal articles from a variety of disciplines, including academic/research journals, current events/ news magazines, and industrial journals -Contributed to various special projects, including work on material specific to the fields of dentistry and nineteenth-century theology -Consistently ranked among the top members of my team for both timeliness of work (rate of abstracts per hour) and quality of abstracts (based on feedback received from the Editorial Quality Control team) -Chosen to work on a title list quality control project for the Marketing department, which culminated in being offered a full-time position with Marketing in 2010
-Coordinated the security clearance application and renewal process for the 2,500 employees of Lincoln Laboratory, as well as consultants and key management personnel for the Massachusetts Institute of Technology -Assisted employees of all levels in understanding and completing their SF-86 security clearance questionnaires -Performed new-employee orientations and maintained security files for all employees and consultants, in electronic and paper format