San Francisco, California, United States
Dynamic Program Manager with 8+ years of experience driving operational excellence and strategic initiatives at industry-leading tech companies like Google and Meta. Skilled in process improvement, as evidenced by reducing user issue resolution time and increasing departmental efficiency through KPI implementation. Proven ability to work across cross-functional teams, realign stakeholder priorities, and ensure regulatory compliance through delivery of data privacy artifacts. Expertise in data analytics, risk management, and project execution. Hold B.S. in Management Science from UC San Diego and Google Certificate in Data Analytics. areas of expertise Program Management | Stakeholder Management | Process Improvement | Operational Efficiency | KPI Framework Development & Implementation | Risk Management | Compliance Management (FTC Regulations, Data Privacy Laws) | Vendor Selection & Management | Strategic Planning & Execution | Change Management | Quality Assurance & Control | Project Planning & Execution | Data Analysis & Reporting | Standard Operating Procedures (SOP) Development | Audit Process Management | SQL | G Suite
Lead and manage cross-functional teams to deliver complex compliance projects, ensuring alignment with data privacy and security regulations while managing multiple initiatives and mitigating risks across access management and policy compliance.
Consolidated 100+ operational metrics into KPI framework of 4 key KPIs and 10 supporting metrics, enabling leadership to prioritize resources and make data-driven investment decisions across 100+ products. Realigned priorities across 70+ person team by identifying operational gaps through interviews at multiple levels; led implementation of KPI plan, improving stakeholder satisfaction and operational efficiency. Reduced user issue resolution time by 50% by leading cross-functional process improvement program that identified operational gaps and implemented efficiency solutions.
Implemented privacy compliance program for Google Assistant, ensuring accurate and safe responses to data privacy questions for 48K+ monthly users by collaborating with product, legal, and engineering teams. Maintained service continuity after sudden loss of critical vendor team by securing new partnerships and upskilling existing staff, ensuring uninterrupted program operations. Delivered monthly reports with data-driven insights that tripled stakeholder reporting audience by analyzing user feedback, conducting sentiment analysis, and creating visualizations with user issues and feature requests.
Reduced errors and rework by standardizing 21-step audit submission process; developed and implemented SOPs and training materials across 7+ organizational verticals, preventing quality loss during peak periods. Achieved 99% on-time delivery of privacy artifacts to auditors by managing end-to-end, cross-department data privacy audit program; oversaw timelines, risk escalation, and quality control to ensure FTC compliance. Reduced stakeholder monitoring time by 50% by developing and implementing daily update template for risk and project status, eliminating need for twice-weekly meetings and increasing operational efficiency.
Drove growth projects at IDMERIT/FrescoData, a leading data services and identity verification company. Increased revenue by 10% by developing sales enablement tools such as technical sales documentation and customized client test reports to tailor and streamline sales funnel in collaboration with sales team. Expanded product coverage from 15 to 90+ countries by onboarding 6+ global business partners. Developed & executed onboarding strategies, negotiated partnerships and ensured compliance with global data privacy laws. Revitalized GTM strategy by successfully launching new company website by meticulously managing project plans, schedules, budgets, and resources; hired and led vendor team delivering project on time & within budget.