Toronto, Ontario, Canada
AN INTRODUCTION ❖ A PROBLEM SOLVER ❖ Driving revenue growth, retention and expansion for software companies Core Competencies Go-To-Market Strategy| Operational Excellence | Product Launches | Performance Customer Health Key Performance Indicators (KPIs)| CS Productivity| Churn Prediction |CS Playbooks | Voice of Customer (VOCs) Programs and Advocacy | Net Revenue Retention (NRR) | Logo Retention | Customer Segmentation| | Analytics (Descriptive, Diagnostic, Prescriptive, Predictive)| Systems Architecture & Design| Training| Customer Success Metrics| Quarterly Business Reviews| Presentations| NPS, CSAT| Process Improvement Technical Skills & Systems • HubSpot, Salesforce, Planhat Certified Power User, Google Sheets, Totango, Gainsight Admin, Intercom, Mixpanel, Zapier, Alteryx, Gong, Python, Snowflake, Big query, Databricks, and Tableau • Query Languages: SQL, • BI Tools: Tableau, Qlik, PowerBI • Statistical Analysis: SPSS • Certified Microsoft Excel Expert