Manuela Mancusi

IT Strategy | Governance | Planning | Enterprise Architecture | Portfolio & Investment Management | AI Governance | Technology Value Realization | Transformation Executive

Rome, Latium, Italy

About

Senior Executive in IT Strategy, Governance, Architecture & Transformation with strong experience in driving enterprise planning, portfolio governance, investment management, operating model evolution and end-to-end IT leadership across complex organizations. I support CIOs, COOs and executive leadership teams in transforming IT from a cost center into a value-generating business enabler through structured governance, strategic prioritization, execution discipline and effective alignment between business, technology and operations. My focus areas include IT Planning & Governance, Enterprise Architecture, Technology Value Realization, Portfolio & Investment Management, AI Governance, IT Operating Model Design, Vendor & Sourcing Management, Budget & Performance Management, and large-scale Transformation Programs. I bring a strong combination of strategic vision, executive stakeholder management and operational rigor, with proven experience in leading cross-functional teams, defining scalable governance models, driving delivery effectiveness and ensuring business continuity through technology leadership. Passionate about building high-performing IT organizations, simplifying complexity and enabling sustainable business growth through innovation, governance and transformation.

Experience

  • Planning, Governance & Architecture Director at Telepass
    Dec 2024 - Present · 1 yr 7 mos

    As Planning & Governance Lead at Telepass, I am responsible for setting and overseeing the strategic direction of IT initiatives across Telepass and affiliated companies. My role bridges technology and business, ensuring that investments and solutions align with organizational goals. Key Responsibilities: 1. IT Strategy & Governance Define overarching IT strategies and policies, ensuring alignment with business objectives. Establish and enforce standards and best practices across the organization. 2. Demand & Portfolio Management Collect, analyze, and prioritize requests from various business units. Manage project roadmaps, balancing resources and timelines. Oversee budget allocations to align initiatives with strategic priorities. 3. Budget & Investment Governance for the COO AREA and the Telepass Group companies Lead IT budget planning and financial control processes. Evaluate and allocate investments, ensuring optimal ROI and cost-effectiveness. 4. IT Processes & Standard Definition Develop operational frameworks and methodologies (ITIL compliance). Ensure consistent, efficient processes for project delivery and service management. 5. Design Authority Define and supervise architectural guidelines, adopting principles such as event-driven architecture, “adopt instead of adapt,” and “freedom within boundaries.” Review and approve IT solutions to guarantee architectural consistency and strategic alignment. By collaborating with cross-functional teams and stakeholders, I drive the successful delivery of technology projects that support Telepass Group’s commitment to innovation and continued digital transformation.

  • Head of ICT at Simest SpA
    Jul 2023 - Dec 2024 · 1 yr 6 mos

    In the Digital Innovation and Operation Division, responsible of: - Leading a team of IT professionals, including hiring, training, mentoring, and performance management. - Managing the ICT budget ensuring cost-effective solutions are implemented. - Evaluating and selecting external vendors and service providers for ICT products and services, negotiating contracts, and managing vendor relationships. - Overseeing the design, implementation, and maintenance of the organization's ICT infrastructure, including networks, servers, and hardware. - Managing the selection, deployment, and maintenance of software applications and systems, ensuring they meet the organization's needs and requirements. - Implementing and maintaining security measures to protect the organization's ICT systems and data from cybersecurity threats, breaches, and vulnerabilities. - Ensuring compliance with relevant laws, regulations, and industry standards related to ICT, such as data protection regulations and industry-specific compliance requirements. - Providing technical support and assistance to users, troubleshooting issues, and ensuring ICT systems are operating effectively and efficiently. - Implementing strategic plans for the organization's ICT infrastructure, systems, and processes to align with business goals and objectives.

  • Principal Consultant at Capgemini
    Jan 2023 - Jul 2023 · 7 mos

    In the Application Development and Maintenance Service Line, solutioning and success delivery of ADM projects and services, with the objective of increasing profitable cross market growth and delivery quality by leveraging innovative solutions and accelerators.

  • Account Delivery Management Manager at Microsoft
    May 2022 - Dec 2022 · 8 mos

    Responsible of delivery of Microsoft Consulting projects, aiming to achieve customer satisfaction and increase customer business value relying on cloud innovative solutions and pioneering technologies by leveraging expertise, passion and diversity.

  • Associate Director at Accenture Italia
    Sep 1999 - Apr 2022 · 22 yrs 8 mos

    Delivery Lead and Solution Architect, experience in digital transformation projects, innovative technologies and AI frameworks. Technology lead of Accenture Enel Market retail contracts and European Electricity Balancing (Quality Assurance for TERRE and MARI project implementations). Delivery responsibilities in Terna and GSE. Main responsibility: - sales and offering management of system integration projects and services; - management and participation to economic and technical responses to RFIs and RFPs; - contract mobilization after award (project initiation, resource staffing, environments set-up, tool and license procurement, kickoff management with all key stakeholders) in line with the technical and economic solution; - responsible for the delivery of projects activities (financial management, planning, scheduling, reporting, resource management, risk management, including guidance of technical teams) in compliance with contract’s SLA; - management of revenue recognition and economics (purchase orders, invoicing, capital charge evaluation) in compliance with profitability requirement. Project and program management (Prince2 certified) of complex projects and programs both in Italy and abroad (Germany, Greece, Brazil, other European countries), quality assurance service management (ITIL certified). SI activities related to CRM processes (Salesforce.com), SAP billing and credit management, metering, services exposed to end users on web-based applications and native IOS and Android applications, AI and custom java applications, cloud-based architectures, microservice architectures, waterfall and agile and mixed delivery models, agile scaled for complex organizations. People lead and I&D lead in AT RES. Coaching and recruiting experience. From 2011 to 2017 Manager of the Multimedia Service Delivery Platform and the Over The Top TV Platform, part of the Accenture Video Solution asset. From 1999 to 2011 consultant in the Telco market.