Porto, Porto, Portugal
Experienced IT Manager with a strong background in support, MDM solutions, infrastructure deployment, project coordination and compliance. Proven ability to lead, manage complex IT environments and implement innovative solutions\modernization. Passionate about mentoring and improving IT processes to enhance organizational efficiency, bridging the gaps between internal departments, business and IT. Recently developing on Internal AI solutions and automation as well as IAM and Azure Architecture.
• Global Endpoint, Infrastructure, Cloud and End User Services Engineering, Administration and Architecture - Leading strategic initiatives and technology modernization programs • Owner of Mobile Device Management (MDM). Implemented Apple Business Manager integrated with Intune and Entra ID • Owner of Enterprise Print Services architecture and infrastructure (Integrated with SAP and BCS) - Leading transformation from legacy hybrid environments, to cloud, SaaS, serverless solutions - Improving security, availability, scalability, and operational efficiency. Including vendor, budget, project and POCs management • Intune, Autopilot, Entra, AD architecture, optimization, administration, troubleshooting, and governance • SSO, IAM Engineering\Architecture • Endpoint engineering (hardware lifecycle, application packaging, OS management, security, patching, etc) • Citrix and AVD administration (Nerdio experience) • Technical escalation point for L2 and L3 support teams, taking ownership and leading resolution of business-critical incidents and post-incident analysis • Key engineering contributor for global mergers, acquisitions, divestitures, and SAP go-live projects • BCS Scanner Management (SOTI Mobicontrol) • Cybersecurity-focused engineering, supporting compliance and governance initiatives (SOC 2, GDPR, ITIL, and Zero Trust) • Automation and solution scripting • Ivanti Endpoint Manager administration and management • Network troubleshooting and engineering (Infoblox, Cisco ISE, etc) • Microsoft 365 administration, including Exchange Online, licensing, etc • Creation of technical documentation, knowledge bases, operational procedures, and support standards • Cross-functional collaboration, mentoring, technical leadership, and knowledge sharing across global teams • Driving enterprise IT modernization, operational excellence, cloud adoption, and service improvement initiatives
• Responsible for IT Scope in Portugal: Main point of contact for all department and cross-department operations in Portugal. • Responsible for all IT operations in Portugal. • Global administrator and architect for Entra ID/Azure/Intune - Project Lead • Responsible for IT security, implementation of processes, rules, reports, physical security system management and configuration as well as equipment deployment • Mentorship and task delegation/workflow, serving as the point of escalation\incident management. • Responsible for Inventory budget/process and supplier relations as well as contracts and partnerships (legal/technical/financial) • Infrastructure deployment and management (network hardware, virtual machines,etc) • Administration and implementation of AD, Atlassian suite, ERPs, Azure, O365, Proxmox, OKTA, ESET, MDM solutions, zabbix, etc • Driving client and certification audits and general compliance (legal, SOC2, Zero Trust, ITIL, also creating reports and rules) • Creating and improving global IT procedures and documentation • Spearheading and invisioning global IT solutions and ensuring both technical and procedural implementation • Powershell scripting, MDT deployment, application packaging and automation • IAM, MFA, SSO and PAM knowledge and architecture
• Management of the entire IT environment of the company • Workstation setup and technical user support, troubleshooting hardware and software issues (Servers, Computers, mobile phones, GPS, specialized equipment etc.). • Implementation and administration of VPN service and remote working environment • Implementation and administration of ticketing system • Management of telecommunications and M2M solutions, managing budget, purchases and administration of the client as well as communications with provider. • Office 365 management • Adminstration of VLANs, VMs, VOIP, etc • Responsible for auditing process and preparation of such, including the creation of compliant documentation. • Maintenance ,management and implementation of server, network hardware, CCTV and VOIP system • Administration and troubleshooting of Microsoft Active Directory, document management system (Futuredoc) , management of infrastructure, processes and territories application (Navia), human resources, bio-metric and attendance registration applications/machines (Quidgest). • Inventory management and purchases • Power apps experience • Printer ecosystem management, implementation, repair/maintenance and administration. • Stakeholder and supplier relations
PR and model manager at event in Santa Luzia Arthotel. Occasionally working in sales.