Basel Metropolitan Area
Are you looking for an Event Operations Specialist who thrives on making events seamless, engaging, and impactful? With a critical yet creative mindset, I constantly seek ways to enhance processes, streamline logistics, and exceed client expectations. I have extensive experience overseeing the full event lifecycle—from planning, budgeting, and contracting to on-site coordination and execution. I love the fast-paced nature of events, finding solutions before problems arise, and ensuring everything runs like clockwork. I’m known for my dependability and ability to bring teams together—whether it’s leading projects, collaborating with suppliers, or jumping in to support colleagues. If there’s a challenge, I tackle it head-on. If there’s an opportunity to improve efficiency, I’ll find it. My multilingual skills (German, English, and basic French) enable me to navigate international events with confidence and ease. I believe that great events happen when strong teams work in sync, and I’m passionate about creating that synergy to deliver outstanding experiences for clients and attendees alike. By leveraging my expertise, I continuously seek to enhance collaboration and ensure flawless execution at every stage of the event lifecycle.
Event Conception and Project Management: Directed the development and implementation of event concepts, ensuring they met event specifications, managed project oversight, and supervised service providers. Champion for Project Management & Booking Tool: Led the improvement of internal systems by gathering team feedback, identifying optimization opportunities, and liaising with stakeholders to enhance functionality On-site Operations and Logistics: Oversaw on-site operational and logistical activities to guarantee the efficient and seamless execution of all services provided. Customer Relationship Management: Nurtured and developed customer relationships to enhance client satisfaction and loyalty. Attendee Management and Tools: Managed attendee registration and engagement, utilizing attendee management tools such as Cvent. Venue Coordination and Contracting: Managed venue selection, oversight, and contract negotiations, which included compiling rooming lists. Policy Adherence and Consistency: Ensured compliance with all business policies and procedures, striving for consistency across operations. Financial Reconciliation and Account Handling: Conducted post-event reconciliation and oversaw account management to guarantee precise financial tracking.
Event Conception and Project Management: I took full ownership of the planning, budgeting, and execution of MICE events within the UK and Ireland. This included detailed logistics, budget handling, administration, and account management for intermediary agencies and end clients. I dealt with seasonal demands, coordinated multiple projects simultaneously, and organized primarily B2B events such as conferences, incentive trips, banquets, dinners, excursions, and product launches. Customer Relationship Management: I took briefs and assisted with pitches to clients, including client presentations. Venue Coordination and Contracting: I have conducted research and compiled a shortlist, recommending suppliers and partners that align with the clients' requirements and have a track record of positive experiences. Financial Reconciliation and Account Handling: I conducted post-event reconciliation and managed accounts to ensure precise financial tracking.
Virtual Event Producer for Lean Agile Global Conference 2021 with 250+ attendees and 53 speaker sessions. Conducting pre-conference meetings with speakers to organize their presentations, devising production plans and scripts, and arranging technology and various platforms before the event, such as Zoom breakout rooms, Miro, Mentimeter, and more.On the day of the conference, tasks include setting up meeting rooms, testing audiovisual equipment with the speakers, welcoming attendees, relaying instructions, providing links to platforms used during the conference like Welo, monitoring the speakers' time, and assisting attendees and speakers with any technical issues.
During the Christmas peak season of 2020 at Tiffany & Co, I managed a high volume of calls and emails from new and returning customers. I understood their needs, addressed their inquiries, and processed orders for fine jewellery on a daily basis.
Project Management and Revenue Responsibility: I was responsible for managing a diverse range of projects with an annual revenue exceeding £500,000. This included overseeing small projects valued at £7,000 up to large-scale projects of up to £250,000. Event Planning and Execution: I had overall responsibility for the planning, budgeting, and execution of MICE events within the UK and Ireland, catering to intermediary agencies or end clients in the German-speaking market (Germany, Switzerland, Netherlands, and Austria). Operations and Coordination: I managed seasonal demands, coordinated multiple projects simultaneously, and organized primarily B2B events, such as conferences, incentive trips, banquets, dinners, excursions, and product launches. Client Engagement and Concept Development: I engaged with initial approaches from corporate agencies worldwide to determine the client’s budget and develop draft concepts. Supplier Research and Negotiation: I conducted research and prepared a shortlist, recommending suppliers and partners based on positive previous experiences. I also negotiated with suppliers to acquire services to suit client budgets and ensure best value. Venue Coordination and Site Inspections: I carried out site inspections of all venues from the shortlist in conjunction with the client/agency and coordinated all travel and logistics, including booking accommodation, travel arrangements, restaurants, venues, and other services. Client Accompaniment and Project Coordination: I accompanied the end clients in person for the duration of each project, when required, ensuring smooth project execution, coordinating each element of the project, and dealing with any issues or last-minute changes. Financial Management and Budgeting: I managed financial aspects, including preparing detailed quotes, paying suppliers, and invoicing clients.