Noida, Uttar Pradesh, India
ServiceNow Developer with 2.5 years of experience in CSM, ITSM, Workflow Automation, Service Portal, Platform Analytics, and Enterprise Application Development. Results-driven Software Engineer with hands-on expertise in developing scalable ServiceNow solutions that streamline operations, automate business processes, and enhance user experience across enterprise and government platforms. Experienced in ServiceNow development and customization using Flow Designer, Business Rules, Script Includes, GlideRecord, Client Scripts, UI Policies, Service Portal, Workspace, and Platform Analytics. Skilled in workflow automation, approval management, reporting, dashboard creation, notifications, integrations, and end-to-end application support. Successfully contributed to large-scale projects including compliance systems, licensing platforms, appointment booking systems, debarment automation, task management systems, and government procurement applications. Worked extensively on modules involving license processing, fee calculation, GoBiz integrations, operational dashboards, and automated workflows. Strong experience in designing and developing modern Service Portal solutions with custom widgets, catalog items, dynamic forms, and intuitive user interfaces to improve efficiency and customer experience. Hands-on expertise in Workspace development and interactive Platform Analytics dashboards with drill-down reporting capabilities for operational tracking and business insights. Skilled in client-side and server-side scripting, backend logic, data handling, and performance optimization within ServiceNow environments. Experienced in the complete software development lifecycle including requirement gathering, development, testing, deployment, UAT support, troubleshooting, production support, and maintenance. Core Skills: • ServiceNow Development • CSM & ITSM • Workflow Automation • Service Portal & Workspace • Flow Designer • Business Rules & Script Includes • GlideRecord & JavaScript • Platform Analytics & Reporting • Dashboard Development • Integrations & Notifications • Catalog Development • Client & Server-side Scripting • Application Support & Enhancement A proactive and fast-learning professional with strong problem-solving and analytical skills, passionate about building impactful technology solutions and continuously improving system efficiency through innovation and automation.
I had done internship in marketing for 2 months and shown my extraordinary performance and managed the team of 6 memeber the first two weeks I had sold the courses, then I was manager managing team